(no subject)

[ravenofdreams.livejournal.com]

This one's for my coworkers... or at least one of them.

Okay, we have tickets on that machine. What's more, I filled out the ticket to tell you that it already had XP Home installed perfectly. Then you called me to ask about the computer, and I told you over the phone. Twice. At least.  The XP Pro upgrade wasn't installing, because it didn't like the license code, but XP Home was fine. And it turned out that that machine didn't belong to that copy of XP Pro anyway, so it was all good.  We had XP Home installed, and we could move on.
You seemed to understand.

So why, when I came in this morning, did I see that you had spent all day yesterday reinstalling XP Home?!  Someone tell me why I even bother, I swear to Ganesh....

(no subject)

[fuego.livejournal.com]

Customer calls in wanting to update a ticket.

Me: "Okay so you have two *software* clients that can't communicate with each other, right?

Customer: Yes, but I think we need to update the description, I don't think you're really approaching the problem correctly. The thing is, we have two *software* clients that can't communicate with each other.

Me: "Okay so you have two *software* clients that can't communicate with each other, right?

Customer: Yes.

Me: *pauses for a second, not sure what to say* I'll be sure to add that to the notes and have them take that into consideration.

Customer: Thank you, have a good night!