(no subject)
May. 9th, 2009 09:25 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
Dear Apple Mac User,
I've been trying to solve your possibly-network-related issue for over a month now, despite the fact that I know jack about apple macs and have been receiving absolutely no support from my team or my 'manager'. You have been nice as pie about all the delays related to the ticket, which I appreciate. Every time I've visited you, you've started to show me the problem, as if for the first time, and have then started to talk to me in a fair amount of detail about how you think the issue is with either the firewall or the proxy.
I have agreed the proxy isprobably the issue. As a result of you providing me with an explanation which fits my theory, I made the (stupid) deduction that you knew what you were talking about, at least up to a point. That's why, yesterday, when I was monitoring your network with a sniffer, I was happy for you to look at the results with me. You made 'ooh' and 'aahh' noises at roughly the right places and everything.
So explain to me, then, WTF this moment of genius was:
"But if the proxy - but if the - that packet - why is the proxy - but surely the proxy doesn't - ...
...
what is a proxy server?"
At that moment I literally wanted to flatten you.
You then proceeded to be surprised when I unplugged your network lead, because you lost your internet connection. You asked me why this was. I said, "Um, because you're no longer connected to the network..." and you demanded to know how this was related to the internet.
I've learned my lesson: NEVER GIVE ANY USER ANY CREDIBILITY EVER AGAIN.
Problem still isn't solved, and I no longer like you.
No love at all,
red_scully
I've been trying to solve your possibly-network-related issue for over a month now, despite the fact that I know jack about apple macs and have been receiving absolutely no support from my team or my 'manager'. You have been nice as pie about all the delays related to the ticket, which I appreciate. Every time I've visited you, you've started to show me the problem, as if for the first time, and have then started to talk to me in a fair amount of detail about how you think the issue is with either the firewall or the proxy.
I have agreed the proxy isprobably the issue. As a result of you providing me with an explanation which fits my theory, I made the (stupid) deduction that you knew what you were talking about, at least up to a point. That's why, yesterday, when I was monitoring your network with a sniffer, I was happy for you to look at the results with me. You made 'ooh' and 'aahh' noises at roughly the right places and everything.
So explain to me, then, WTF this moment of genius was:
"But if the proxy - but if the - that packet - why is the proxy - but surely the proxy doesn't - ...
...
what is a proxy server?"
At that moment I literally wanted to flatten you.
You then proceeded to be surprised when I unplugged your network lead, because you lost your internet connection. You asked me why this was. I said, "Um, because you're no longer connected to the network..." and you demanded to know how this was related to the internet.
I've learned my lesson: NEVER GIVE ANY USER ANY CREDIBILITY EVER AGAIN.
Problem still isn't solved, and I no longer like you.
No love at all,
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