*snrk*

[erunamiryene.livejournal.com]

So we have an online trouble ticket system, in which users can submit their own tickets instead of going through our ridiculously inept call center. Normally, this leads to a slightly better explanation of the problem.

Except for this one this morning, which had the support office in tears of laughter (what can I say, we have juvenile senses of humor):

"My dicking station for my lap top isn't working."

I want to know when they started issuing those. XD

A warm reboot works wonders

[owl]

I'm a software engineer for a large institution, and whenever the corporate tech support guys have a ticket with one of the apps my team do production support on, it generally gets assigned to us in case it's an outage or a bug.

Ticket: [Foo] is reporting that the [bar] program is not recognizing her e-mail address. Sometimes it takes her e-mail, sometimes it doesn't.
Giving an error: "The e-mail address you have entered is not in the correct format"

Aha, I say. I know that error message. There is a bit of JavaScript on the frontend that validates whether the user has input something of the format "foo@bar.com" in the email field and doesn't let her submit the form until she gets it right.

Grinning slightly, I reply with a bowdlerised version of "Repo steps plz? Also, screenshot or it didn't happen."

Update to ticket: I shut the PC down and re-started it. And now it's working, disregard this ticket.