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sessifet25.livejournal.comSaw this ticket scoot past in our queue a while ago:
"Fault Diagnostics - no authentication 2ndline phonecall non account holder wife complaint ref 1186900 no authentication needed to dial modem (smartax) comp would not let us it keeps saying work off line took off tick on file still could not get in advised cust to re-install microsoft back up cd and call back as we need to get in to modem issue started around 1month ago issue still pending."
These are notes from second line, people! I am not even halfway kidding! I thought this one was consigned to the bin along with the cupholder and 'I need a computer to connect to the internet?!' instances, but apparently I was wrong.
Of course, I shouldn't be surprised when I handle at least three no sync faults a day caused by, guess what, the customer not even having been provided (provisioned?) yet.
*Edited to fix typo*
"Fault Diagnostics - no authentication 2ndline phonecall non account holder wife complaint ref 1186900 no authentication needed to dial modem (smartax) comp would not let us it keeps saying work off line took off tick on file still could not get in advised cust to re-install microsoft back up cd and call back as we need to get in to modem issue started around 1month ago issue still pending."
These are notes from second line, people! I am not even halfway kidding! I thought this one was consigned to the bin along with the cupholder and 'I need a computer to connect to the internet?!' instances, but apparently I was wrong.
Of course, I shouldn't be surprised when I handle at least three no sync faults a day caused by, guess what, the customer not even having been provided (provisioned?) yet.
*Edited to fix typo*
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