Ahhh, HellDesk, how I loathe thee

[grayhawkfh.livejournal.com]

Background: I'm the Desktop Engineer and 3rd tier Windows support here.

HellDesk moron comes to me and says "I need your help with this ticket".

Ticket reads: "User receiving error message: 'Novell Error xxxx'."

I toss the error number into Google (and print out the relevant TID) while suggesting that in the future, he go to the NOVELL team for assistance with NOVELL errors.

The look on the HellDesk tech's face suggested that my statement was the functional equivalent of Moses bringing down the tablets with the 10 Commandments from Mt. Sinai.

When he left, the Security tech across the aisle just shook his head and chuckled.

"Mozarella Firefox"

[jjjiii]

....?? O_o

How'd he get the second word right?

Net-what?!

[boogara.livejournal.com]

I really was trying to suppress this one, but I figured this might get some lulz out of here.

So, yesterday I was talking to a retiree, and he was trying to log into the discount site for the big ol' bad car company. Now, here's the catch on the website: if you're not using IE 6 *AND* Windows XP (more important for the next wtf), the website most likely (read: won't unless you're God) work for you. Now, I've got the troubleshooting part down to a science, so I run through the two questions..."what browser" & "what os".

( Interesting script #1 )

This one rarely happens, but has happened more than it should...and, I'm going to share the best one.

( Interesting script #2 )

Last one...just a simple rant. Don't know if this is more customers_suck or not, but hey...why must you hang up so hastly after I spent an hour (literally) fixing your damn home Internet issue? Of which I am not supposed to even do, but decided to since it was a slow day and I wanted to make time go by faster. EVERY ONE is doing this. I don't even get a (sincere) thank you...all well. Come next month, I'll have a job and you won't...:D