(no subject)

[demented-pants.livejournal.com]

You know who I think the worst users probably are? The "crutch" users. The ones who are perfectly well able to figure out a simple process by themselves, but won't. Try. Even. A little bit. Before they call.

You can always tell who these users are because they pick something you've never used to ask you about, and then when you go to figure out how to work it, you're able to see it without even consulting the documentation.

For example, the lady I had today, who wanted to send a Google doc as an attachment.

I logs into Google docs, and whee, there's this big blue "Share" button.

Eh, it probably wouldn't be there. I'll just call tech support instead.

Lazy!