What the heck...

[gotica.livejournal.com]

So I'm juggling calls. I'm currently the only person here right now.

I get a call from a tech from another company who is trying to fix our helpdesk system which died after an update. They need to deal with another person.

I advise them that I will be putting them on hold and try to contact the other person. I park them, note the number and start getting in touch with the other person. In juggling calls, another one comes through. I pick up the other call, its the same tech. They hung up and called back.

I explained to them again that I am still trying to get in touch with the tech on my side they need to speak to and would they please hold. To this they agree. I park them again and call through to the tech, get the voicemail and then the phone starts ringing again.

End the call to the voicemail to pick up the other call, it is the same tech.

This is the third time they called in 2 minutes. Why did they not know how to hold. WHY oh why did they have to hang up each time they were put on hold and call back? Was my engrish not clear enough? I've spent enough time in my life cultivating a good phone presense and handling skills.

This time I gave up. I got their number. I got their reference number (which took some prompting to get and then they stuffed up giving it to me). I'm not going to bother any further and just pass it over to the other tech.

Zero tollerance kitteh has zero tollerance.

(no subject)

[raliyn.livejournal.com]

I work for (big evil labour contracting company), which contracts help desk employees to (bigger & even more evil IT company). Our managers and HR representatives have a proven history of lying to their employee's faces and spewing bullshit in order to achieve a desired goal, which usually involves threatening us for playing games & watching things on youtube or scaring us into working harder by telling us fake statistics about how bad (certain day of the year) was last year.

Today's latest round of bullshit spewing transpired as such:

My HR representative, who works for (big evil labour contracting company), gave me a "friendly reminder" not to play games during work hours, and that (bigger & even more evil IT company)'s assets, ie. the laptop they assigned me, are for business use only. I asked her what I should be doing, then, in the 5-10 minutes I often have between calls.

Her answer: I'm supposed to go on (bigger & even more evil IT company)'s intranet website and research the company history and how our manager's vision and business plan for the office I work from fits in with (bigger & even more evil IT company)'s overall goals.

Her reasoning: Doing so will give me a greater appreciation for the business that takes place here, will give me a better perspective on what part my contribution (ie answering the phone) plays in the grand scheme of things, and, get this: will "allow me to communicate with (bigger & even more evil IT company)'s employees on a deeper level", thereby improving my overall value to (bigger & even more evil IT company).

This is like trying to get people who clean septic tanks for a living to care about their company's goal of creating a city with less shit in it. It's just not going to happen.