mars822.livejournal.comI am not a Cisco guy. I have had to get a few of their certs in order to maintain our partnership, but the stuff just falls out of my head as soon as I walk out of the testing box. So it was completely aggravating when I had to spend way too much time this week trying to set up a simple static NAT for a client's new server and modify an ACL. Normally I would do this in the SDM, but due to the non-standard config when I last tried it I hosed the config but good. So I go though two TAC techs who don't know how to set up a static NAT, and finally get it right with the third one. Still no joy. WTF?
The competent Cisco tech runs a few tests and discovers that the pissant local ISP is apparently no routing the subnet correctly. Ok, call them up and ask them to check. Here comes the punchline - the problem was that they had given us a subnet that had been assigned to another customer months ago! Back into the router, change several lines of the config and viola! I can reach the new server. Morons. Absolute morons. The client is so disgusted that they are billing the ISP for my time, then dropping them next month. Damn good plan IMO.
The fnial irony is that I got my start in IT working the tech support pit for this very same ISP. That was ten years ago and it was one big dysfunctional family back then. And it's just gone downhill ever since.
End rant.