Sometimes the help you get you should do yourself

[preserver3.livejournal.com]

Local Sysadmin installed an ancient base 10 hub he found in a storage closet and ran an office segment for 10 people (including 3 webdevelopers who specialize in video streaming applications) on a single cable drop because he was too lazy to run more drops. The hub was running 1/2 duplex because of faulty wiring and dropping frames because of a bad chip(There were probably several reasons it was dumped in a closet). As a temporary fix, I dropped a Gigabit 8 port switch I use to talk to a small micro-LAN of development machine at my desk, and removed the Hub and updated the ticket with the tech who did the install to replace the drops and switch now in service. The tech goes out and purchases a $54.+ 10/100 8 port switch when the 8 port Gigabit switch was only 31.35 from the same store, (which I tell him to take back).

Tech closed the ticket:

1. We still only have one drop serving 10 people
2. We still don't have a Gigabit switch to replace the one that's covering the drop

For the time lost in productivity, I should have bought everything myself, run the cable pulls and turned receipts into petty cash to cover my expenses. Sometimes following the guidelines and channels of support is a bad idea.

Not what you want to hear 1st thing in the morning

[margaretc.livejournal.com]

Today I got an email from our web services manager. She does a tiny bit of development, but she isn't technically savvy at all. We contract out most of our development, and I do 99.9% of the back-end administration.

Her email said:

"Hey, $sysadmin,
Do you know if http://www.totallynewsite.com is set up?"

This would, of course, be the first time I ever heard of www.totallynewsite.com. Nevermind that we need to set up its dev- site, find a home for it on a server, and set up the back-end login part.

Not the first time she's done this, but by the combined power of every evil, mean, and spiteful god there has ever been, it's going to be the last.

(no subject)

[ex-deliveryboy.livejournal.com]

We have a tiny, tiny, tiny DIal-up ISP service that some of our customers are still using.


This is a ticket that one of the tier 1 reps sent to his supervisor:

cust is having issues getting online via dun. error message states:

678 remote server did not respond. error 691 access was denied cause user or password was invalid on the domain

only phone number within area is (xxx) xxx-xxxx. last tried on 6:57PM MST on 07-25-2008. asked about modem, modem is internal. unable to duplicate directly.

I guess trying to recreate the connection, or god forbid, *gasp* changing the fucking password is a little too advanced for him.

At least he asked about the modem.