techrecovery | Sometimes the help you get you should do yourself (Reply)

Local Sysadmin installed an ancient base 10 hub he found in a storage closet and ran an office segment for 10 people (including 3 webdevelopers who specialize in video streaming applications) on a single cable drop because he was too lazy to run more drops. The hub was running 1/2 duplex because of faulty wiring and dropping frames because of a bad chip(There were probably several reasons it was dumped in a closet). As a temporary fix, I dropped a Gigabit 8 port switch I use to talk to a small micro-LAN of development machine at my desk, and removed the Hub and updated the ticket with the tech who did the install to replace the drops and switch now in service. The tech goes out and purchases a $54.+ 10/100 8 port switch when the 8 port Gigabit switch was only 31.35 from the same store, (which I tell him to take back).

Tech closed the ticket:

1. We still only have one drop serving 10 people
2. We still don't have a Gigabit switch to replace the one that's covering the drop

For the time lost in productivity, I should have bought everything myself, run the cable pulls and turned receipts into petty cash to cover my expenses. Sometimes following the guidelines and channels of support is a bad idea.