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Jul. 10th, 2008
Mr Bank IT Manager -- Update.
Jul. 10th, 2008 12:51 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
darkrose.livejournal.comOriginal story here.
So I've been going back and forth with this guy for a few days now, and he finally came out told me why he wants to use FTP. It is so asinine, I will just quote exactly what he said:
"I think it is because we are a peer-to-peer network and were using alot of Window 98 PCs which didn't have the permission for file sharing so we couldn't control the access to the files."
"Now that we have a centeralized server with the capablities you are probablely taking about, I will have to look into you suggestions in more."
The capabilities I'm talking about? File sharing. You know, creating user folders and assigning permissions. Concepts that've been around for how long?
I'm young in the tooth, guys. I mean, I've only been doing IT stuff for 13 years and change now (I'm 33, started my first helldesk gig when I was 20 and in college). Now I work on Linux servers for the most part and have for the past, oh..5 years or so now..so maybe I'm out of touch with the average Windows Admin..
I do know one thing though: This bank is an ID theft ring's wet dream.
So I've been going back and forth with this guy for a few days now, and he finally came out told me why he wants to use FTP. It is so asinine, I will just quote exactly what he said:
"I think it is because we are a peer-to-peer network and were using alot of Window 98 PCs which didn't have the permission for file sharing so we couldn't control the access to the files."
"Now that we have a centeralized server with the capablities you are probablely taking about, I will have to look into you suggestions in more."
The capabilities I'm talking about? File sharing. You know, creating user folders and assigning permissions. Concepts that've been around for how long?
I'm young in the tooth, guys. I mean, I've only been doing IT stuff for 13 years and change now (I'm 33, started my first helldesk gig when I was 20 and in college). Now I work on Linux servers for the most part and have for the past, oh..5 years or so now..so maybe I'm out of touch with the average Windows Admin..
I do know one thing though: This bank is an ID theft ring's wet dream.
mynameisnotreal.livejournal.comSo, there I was...
Don't you hate stories that start that way?
I was writing the code for a website for the girlfriend and I's (!?) photography website last night. A friend was in town and wanted to drop off a distro of Hardy Heron for the GF. Well, I had been pounding away at the keys all day, taking an occasional TF2 break, but pretty much 12 hours straight. The two of them were in my home office, listening to me bitch and mumble. At one point I saved over "service.html" with the code for "index.html". I went from swearing in English, through Russian and into Klingon before I calmed down.
My friend who is an astrophysicist/network admin/leet haxor summed it up.
"It is not coding unless swearing and Mountain Dew are involved."
A happy ending to the story, sort of. I had already published a version to the website and was able to get back a version that was fairly close to what I had just written over. Needless to say, I took a break after that.
Don't you hate stories that start that way?
I was writing the code for a website for the girlfriend and I's (!?) photography website last night. A friend was in town and wanted to drop off a distro of Hardy Heron for the GF. Well, I had been pounding away at the keys all day, taking an occasional TF2 break, but pretty much 12 hours straight. The two of them were in my home office, listening to me bitch and mumble. At one point I saved over "service.html" with the code for "index.html". I went from swearing in English, through Russian and into Klingon before I calmed down.
My friend who is an astrophysicist/network admin/leet haxor summed it up.
"It is not coding unless swearing and Mountain Dew are involved."
A happy ending to the story, sort of. I had already published a version to the website and was able to get back a version that was fairly close to what I had just written over. Needless to say, I took a break after that.
O the stupid!
Jul. 10th, 2008 02:55 pmkukla-red.livejournal.comThis is why I hate having to be on the customer side of a help desk transaction.
I have a little HP all in one printer at home. I bought it last November, it never seemed to work properly but I didn't ask much of it so I wasn't too concerned. Then it stopped working all together. Computer couldn't find it with the USB cable or on the wireless network. I check the power cable and sure enough, there is what looks like a tear in it - don't know how it happened but it definitely won't work properly with this.
OK, pack it up and off to [insert name of store with big yellow logo here]. I have a service contract on it which is supposed to entitle me to a replacement, no questions asked. That's why I paid the extra money. So the guy on Team Nerd takes a look at the printer and the power cable and says he has to ship it back to HP and it will take 2 weeks. Ok, fine. 2 weeks goes by and I get a call from the store to come pick up my printer - all is well. I go to the store last night and the new guy on Team Nerd finds my printer (after wandering around looking for about 15 minutes). He tells me that I've won the equivalent of the lottery because HP granted me a brand new printer, which didn't make sense because I told them all I needed was a power cable but hey, what the heck. I'll take a ew one. So I check it over and - are you ready for it? You know what's coming, don't you?
THEY SENT BACK THE SAME CHEWED UP POWER CABLE!!!
I politely express my incredulity and my frustration at this and the guy tells me that they will have to order one from HP and it will take - guess what - 2 weeks. No, it won't I calmly state. You still sell this printer - go and get one from the shelf and give me the power cord. O, they won't let me do that! They will if I yell loudly enough.
5 minutes later I walked out with my new printer and my new power cord.
Argh.
I have a little HP all in one printer at home. I bought it last November, it never seemed to work properly but I didn't ask much of it so I wasn't too concerned. Then it stopped working all together. Computer couldn't find it with the USB cable or on the wireless network. I check the power cable and sure enough, there is what looks like a tear in it - don't know how it happened but it definitely won't work properly with this.
OK, pack it up and off to [insert name of store with big yellow logo here]. I have a service contract on it which is supposed to entitle me to a replacement, no questions asked. That's why I paid the extra money. So the guy on Team Nerd takes a look at the printer and the power cable and says he has to ship it back to HP and it will take 2 weeks. Ok, fine. 2 weeks goes by and I get a call from the store to come pick up my printer - all is well. I go to the store last night and the new guy on Team Nerd finds my printer (after wandering around looking for about 15 minutes). He tells me that I've won the equivalent of the lottery because HP granted me a brand new printer, which didn't make sense because I told them all I needed was a power cable but hey, what the heck. I'll take a ew one. So I check it over and - are you ready for it? You know what's coming, don't you?
THEY SENT BACK THE SAME CHEWED UP POWER CABLE!!!
I politely express my incredulity and my frustration at this and the guy tells me that they will have to order one from HP and it will take - guess what - 2 weeks. No, it won't I calmly state. You still sell this printer - go and get one from the shelf and give me the power cord. O, they won't let me do that! They will if I yell loudly enough.
5 minutes later I walked out with my new printer and my new power cord.
Argh.
Please, FOaD. In a fire.
Jul. 10th, 2008 05:02 pmofstarstuff.livejournal.comHey, sir?
You bought a router from $ISP. The router is blocked to $ISP-only - that is, if you switch your service to $ISP2, well, too bad - you won't be able to use said router.
When you start the call to $ISP with: "I bought a router from $ISP for $XX, and thought the router was mine, but apparently it isn't!", I'm going to put my foot down hard.
One: When I make a comparison with cell phones blocked by their operators, and you whine that "but that is on the contract!", what did you expect, really? My next move was *mute!* "Hey sup, what's that line on the contract about router blocking?"
Two: I show you that piece of your contract with $ISP. You say: "On their eagerness to have the interwebs, people don't read the tiny letters!"
A) The letters aren't tiny;
B) So you would sign something that might as well be a death warrant without reading it? Bzuh?!;
C) You see? It's on your contract! *smilesmile*
D) Your twelve-year-old daughter was the one to put a check on the 'Read and accept conditions' area? You poor, poor creature.
Three: When you suggest that $ISP should allow the customer to return the router and return $XX to the customer - no, we don't have that policy, as far as I know. You can go to the store and ask about it. No sir, you are not allowed to say "admit it, in a personal level, you like the idea; I can hear a smile in your voice *creepy chuckle*". What the frak? I have to smile throughout the call, buddy! It's part of my job to be nice and polite to customers! Thank you for creeping out your female tech, snotty bastard!
Four: You want to escalate the call. I tell you there's nothing to be done, since everything is legally right with $ISP's procedure. You say you were "legally wronged, and want someone to amicably un-wrong you?" I almost barfed.
Call was escalated. You were marginally polite with me, even though I could feel the abuse slinking in. Abusing my sup? Not fun. Saying that "oh my lawyer has a contract here - that you have agreed to since this call has taken longer than ten minutes -, stating that you must pay me $XX for the router?" Lame and not fun. You had access to your contract before you signed it, had it accessible at all times. If you didn't read it? Too bad, have a very nice day, don't call again.
TL;DR: Customer has perfectly valid contract with $ISP, didn't care to read it and tried to put the blame on the phone techs.
You bought a router from $ISP. The router is blocked to $ISP-only - that is, if you switch your service to $ISP2, well, too bad - you won't be able to use said router.
When you start the call to $ISP with: "I bought a router from $ISP for $XX, and thought the router was mine, but apparently it isn't!", I'm going to put my foot down hard.
One: When I make a comparison with cell phones blocked by their operators, and you whine that "but that is on the contract!", what did you expect, really? My next move was *mute!* "Hey sup, what's that line on the contract about router blocking?"
Two: I show you that piece of your contract with $ISP. You say: "On their eagerness to have the interwebs, people don't read the tiny letters!"
A) The letters aren't tiny;
B) So you would sign something that might as well be a death warrant without reading it? Bzuh?!;
C) You see? It's on your contract! *smilesmile*
D) Your twelve-year-old daughter was the one to put a check on the 'Read and accept conditions' area? You poor, poor creature.
Three: When you suggest that $ISP should allow the customer to return the router and return $XX to the customer - no, we don't have that policy, as far as I know. You can go to the store and ask about it. No sir, you are not allowed to say "admit it, in a personal level, you like the idea; I can hear a smile in your voice *creepy chuckle*". What the frak? I have to smile throughout the call, buddy! It's part of my job to be nice and polite to customers! Thank you for creeping out your female tech, snotty bastard!
Four: You want to escalate the call. I tell you there's nothing to be done, since everything is legally right with $ISP's procedure. You say you were "legally wronged, and want someone to amicably un-wrong you?" I almost barfed.
Call was escalated. You were marginally polite with me, even though I could feel the abuse slinking in. Abusing my sup? Not fun. Saying that "oh my lawyer has a contract here - that you have agreed to since this call has taken longer than ten minutes -, stating that you must pay me $XX for the router?" Lame and not fun. You had access to your contract before you signed it, had it accessible at all times. If you didn't read it? Too bad, have a very nice day, don't call again.
TL;DR: Customer has perfectly valid contract with $ISP, didn't care to read it and tried to put the blame on the phone techs.
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