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May. 29th, 2008 03:27 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
wxgeek.livejournal.comI just got off this hour long call. (55 minutes yelling and de-escalating, 5 minutes TSing).
( cut for profanity )
( cut for profanity )
May. 29th, 2008
wxgeek.livejournal.com
Stupid is as stupid does...
May. 29th, 2008 10:32 pmasbrand.livejournal.comPulled this off of another forum I read...it didn't happen to ME, but happened to the original poster:
==========================
I just got a trouble ticket/work order to add a third phone number to a telephone for a lady that works in our transportation department. I added the line and called her to let her know (even tho' it's obvious) that I was finished. A few minutes later she called me back and told me the line wasn't there. I double checked and yup I had added it to her phone. Then she admitted it WAS there but it didn't work. I placed her on hold and dialed the new number and she answered.
"There you see it works", I said.
"I can't talk right now I'm on hold with tech support", she replied and she put ME on hold on that line.
I resumed the call on the previous line and she told me I must have fixed it cause she got a call on the new line. Rather then try to explain I said "Ok good" and hung up. Then I ended the call on the other line. Five seconds later she calls me and asks me what I wanted. About 5 glib answers passed through my head but got caught in the voice/mouth filter. Little Man in My Head (tm) must have been napping.
I wanna go home and drink beer.
==========================
*sigh*
Why is it not legal to kill the stupid?
-Az
==========================
I just got a trouble ticket/work order to add a third phone number to a telephone for a lady that works in our transportation department. I added the line and called her to let her know (even tho' it's obvious) that I was finished. A few minutes later she called me back and told me the line wasn't there. I double checked and yup I had added it to her phone. Then she admitted it WAS there but it didn't work. I placed her on hold and dialed the new number and she answered.
"There you see it works", I said.
"I can't talk right now I'm on hold with tech support", she replied and she put ME on hold on that line.
I resumed the call on the previous line and she told me I must have fixed it cause she got a call on the new line. Rather then try to explain I said "Ok good" and hung up. Then I ended the call on the other line. Five seconds later she calls me and asks me what I wanted. About 5 glib answers passed through my head but got caught in the voice/mouth filter. Little Man in My Head (tm) must have been napping.
I wanna go home and drink beer.
==========================
*sigh*
Why is it not legal to kill the stupid?
-Az
(no subject)
May. 29th, 2008 11:47 pmrandom-c.livejournal.comI really must learn not to EVER explain how I track down issues to anyone but my minion.
Tester: $function has stopped working on the new disk.
Me: Code error. I didn't change anything, the coders did.
Tester: Can you investigate? *flutters eyelashes*
Me: (Does she think I'm gay or has she never wondered why that usually works?) No, it's a code error, get the coders to look at it.
Tester: Goes away and gets TesterBoss instead.
TesterBoss: Can you compare one that works and one that doesn't?
Me: *sigh* sure, hand em over.
TesterBoss: The one that works is 150 miles away.
Me: So... it's the one I produced last week that hasn't got the latest code?
TesterBoss: Can you do a full binary compare on it?
Me: Very slowly. IP? *compare code folder on remote disk and current disk. Find a file created 20 minutes ago, nothing else changed, copy off to my desktop, delete, reboot.* Try it now.
TesterBoss: That works.
Me: Code error. The new file borks it.
TesterBoss: *Phones coders* They want to know what you changed on the OS.
Me: Nothing, I deleted their new file. Code error.
TesterBoss: They said you must have made an OS change to make that code not work. They want you to do a registry dump and a full binary compare.
Me: How about I just put the new file on the old disk and we watch that not work?
TesterBoss: Can you humour them? I've got cookies...
Me: Oh alright then. Good thing I'm getting the 6am train to 150 miles away as of 15 minutes ago due to someone else's mistake, isn't it?
Tester: $function has stopped working on the new disk.
Me: Code error. I didn't change anything, the coders did.
Tester: Can you investigate? *flutters eyelashes*
Me: (Does she think I'm gay or has she never wondered why that usually works?) No, it's a code error, get the coders to look at it.
Tester: Goes away and gets TesterBoss instead.
TesterBoss: Can you compare one that works and one that doesn't?
Me: *sigh* sure, hand em over.
TesterBoss: The one that works is 150 miles away.
Me: So... it's the one I produced last week that hasn't got the latest code?
TesterBoss: Can you do a full binary compare on it?
Me: Very slowly. IP? *compare code folder on remote disk and current disk. Find a file created 20 minutes ago, nothing else changed, copy off to my desktop, delete, reboot.* Try it now.
TesterBoss: That works.
Me: Code error. The new file borks it.
TesterBoss: *Phones coders* They want to know what you changed on the OS.
Me: Nothing, I deleted their new file. Code error.
TesterBoss: They said you must have made an OS change to make that code not work. They want you to do a registry dump and a full binary compare.
Me: How about I just put the new file on the old disk and we watch that not work?
TesterBoss: Can you humour them? I've got cookies...
Me: Oh alright then. Good thing I'm getting the 6am train to 150 miles away as of 15 minutes ago due to someone else's mistake, isn't it?
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