(no subject)

[cirobi.livejournal.com]

I often lurk in the shadows here, but thought I would pop in and share a little incident one of my coworkers ran into today.

The players in this story are:
C1 - coworker 1
C2 - coworker 2
Luser

This morning C1 sends out his typical monthly message announcing that Microsoft patches were released and instructing the users how to install their patches. We don't turn on automatic updates because of how often people leave processes running overnight, particularly our developers. The instructions give not only textual instructions but a few screenshots to guide users to the right places.

C2 and I have been getting Remote Admin 3.0 installed on everyone's machine over the past couple weeks so that we can sit back and be a little lazy rather than constantly be away from our desks for little crap. C2 gets a call from Luser saying that Luser is having an issue installing the patches. Luser is clicking on the little yellow icon as instructed but nothing happens. C2 pulls up Remote Admin to see what's going on and finds out that Luser is clicking on the little yellow icon in the screenshot in the email that was sent this morning. This is despite the fact that the instructions say "on your computer".

I suppose you could technically argue that the email is in his inbox which is on his computer, but out of the 60+ employees in my office, all except Luser were intelligent enough to realize what "on your computer" and "you will see an icon such as: " meant.

The moment C2 told me this I laughed and was reminded that this is the same Luser who still doesn't understand the difference between the Citrix environment him and the rest of our accountants work in is different from his local machine even though we've slowly and simply explained this to him quite a few times. While it can be deceiving at first for a simple user (and most of these people are lucky they can figure out excel half the time), most users have figured out the difference after only a couple reminders. -_-

How to insure you make it to the Wall of Shame...

[darkrose.livejournal.com]

First e-mail:

I tried your [crap unsupported application] among others, undecided, but can no longer access my files given the [company] icon hogging access to them.

How do I get your trespassing lock off my files without filing formal criminal charges against [company]? You have 48 hours to respond.

[Redacted]

CC: Guess.....
-------------------------------------

Second e-mail (sent 4 minutes later):

Disregard, removed [crap unsupported program] from my hard drive, files revert to [old associated application] files.

-------------------------------------

..These kind of people always make me chuckle. Rather than spending 30 seconds to uninstall the program or *gasp* understand that that "trespassing lock on [his] files" is, in actuality, an option that he selected during the installation *AND* is a basic Windows function (file associations)..but he will never know because he made a legal threat. The message is now in our Legal department and they will no doubt force him to sign a waiver before tech services will help him if he needs help.

Lusers never learn that making legal threats generally get you the exact opposite of what you want.