Homo-No-Listenus

[grayhawkfh.livejournal.com]

This is the cow-irker who will ask for your assistance, and when you provide them with a solution (one that you can repeatedly prove it works) decides that it's not the solution she wants and insists that there's another way to do it.

Look, you stupid bint. There is only one reason I am not traveling to your site and slapping some sense into you: The fact that my mother raised me right and taught me not to hit a lady. That's the only reason. The solution I have provided works, it fixes your problem. You're just too damn lazy to either edit the registry patch or edit the registry manually. Either way, I don't give a flying fuck about whether or not you like it or about your opinions of the GPO settings or about your opinions of Gov't GPO policy. Do your fucking job and get off my fucking phone, you insignificant and superfluous waste of carbon.

That was yesterday. After the several rounds of asshattery, I went and had a talk with this fucknugget's supervisor. I told him that I have no problem if his people call me with problems; I'm happy to help! But if they aren't gonna listen to me or the solutions I give them, then don't fuckin' call! He agreed (he had, after all, been CC'd on all the emails about this) and told me that he would have a talk with this person.

Fast forward to today. The stupid bint called again. Now she's complaining that the registry patch won't load without admin privleges. DUH! I told her that she'll have to edit the registry manually. For each user profile. Like I told her in the emails yesterday.

(SB) "But I did!"

(GH) "What did you change?"

(SB) "Setting A! I searched for it and changed every instance"

(GH) "How about the other 8 settings in the registry patch? Did you change them as well?

(SB) ::silence:: "No"

headdesk headdesk headdesk headdesk headdesk headdesk

After telling her again what she needed to do, I hung up and went and had a talk with her supervisor again. I walked in, he looked at my face, and said "Now what?" I explained what had transpired. He got that look of exhausted exasperation seen far too often on the faces of good IT Managers and proceeded to LART her again.

Oh wait, there's more!

Stupid Bint also sent an email to the entire IT team (management and all) that $app had deployed and was launching on all workstations at her site. The gentlemen in charge of this sit on either side of me, and they immediately went into a panic mode, as said app was not supposed to even show up at that site for a few weeks.

After 1.5 hrs of testing, investigation, and interrogation, it was finally revealed that $app was only seen on 2 workstations, and she was logged into both (as the site admin, she should have seen it). Not only that, but the app DID NOT LAUNCH, only the icon appeared.

Oh yeah, here comes another LART. This time, from much higher up the food chain.

The icing on the cake? When it was suggested to her by my cubemate that perhaps she should stop to verify things before doing her Chicken Little routine, she got uber-defensive. "I don't have time to check every machine." Then don't claim it's on every machine, you dipwad!

More to come, I'm sure, as the saga unfolds.

(x-posted to TSC)

Yes, I'll be happy to read that error message to you

[ptomblin-lj.livejournal.com]

I'm not the sysadmin here at work. The actual sysadmin, however, is self-taught and mostly relies on cargo-culting of solutions that he's written down in his extensive "tips file". He's not technically incompetent, just not hugely competent. Mostly I think he keeps his job because he's been at the company for 30+ years and knows where the bodies are buried. And he's done a great job of keeping Corporate IT from replacing all our beautifully working Sun, SGI and Linux boxes with Windows servers. So I don't mind much when he comes for occasional help. At least not usually.

He's been asked to install some software (web forum or wiki I think) that requires MySQL, and he doesn't know anything about MySQL. So he comes to me and asks I can look at something. He gives me a URL that includes the dreaded "/phpMyAdmin". And I look, and the very first thing I see is

Probably reason of this is that you did not create configuration file. You might want to use setup script to create one.

Error

MySQL said:


#1045 - Access denied for user 'root'@'localhost' (using password: NO)


"Ok", I say, "it says there that you need to create a configuration file. Did you?"
"No."
"Does the documentation for this forum software have any information about configuring MySQL?"
"I don't know."
"WELL WHY THE FUCK DIDN'T YOU READ THE DOCUMENTATION FIRST BEFORE BOTHERING ME? Why don't you go find out?"

A recursive problem

[dr-atheist.livejournal.com]

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Subject - An unexpected error occurred in the application
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Detail Description
Please assist $USER as he is currently unable to log a $TICKET_SYSTEM call for $PROPIETRY_SOFTWARE_X as he is getting the above message every time he tries to log a $TICKET_SYSTEM call for $PROPIETRY_SOFTWARE_X.

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So the problem is the users can't tell us about problems they are having through the helpdesk software? Maybe my day is looking up after all!