Idiots, Buffoons, and the Schmucks Who Work for Them: Part 2

[klytus.livejournal.com]

>>Cross-posted to my LiveJournal<<

Y'all are going to love this...

After re-imaging some of the machines, and making damn sure there are no hidden partitions on them, we go to install the encryption software again. Install goes OK. Reboots OK. Then, log in and watch as it automatically starts to encrypt the hard drive...

... well, that's what it was supposed to do.

In a unique twist of how things normally work, this new software runs just fine on older laptops. But there is something about the new laptops that it just doesn't like. They still haven't figured out what the issue is. My boss asked the security guy if there was any way we could go with different software with a different company. Not exactly. We've already bought 1,600 licenses for this stuff, and its already been installed on a few systems - backtracking now is not really feasible.

Dial tone?

[pinuppink.livejournal.com]

Oh. The joy of VOIP support.

Gent calls in... He's their IT guy. Conversation goes as follows:

IT Guy: "You sent me this new modem and it doesnt deliver DSL. I got it because its supposed to take care of the phone."

Me: "Okay, thats your Telephone Adapter. You're supposed to have that plugged into the modem. It will not sync up with your dsl line on its own because it is not a modem."

IT Guy: "Okay fine, but I'm still not getting dial tone"

"Are you plugged into port 1 on the back of the TA?"

"hold on." clanging banging and clunking to be heard "Yeah. now I am."

"okay, so are you getting dial tone now?"

"No. Also when I try to dial out, I get this busy signal type sound" (it's the sound if you leave your phone off the hook too long)

"Okay, How are you dialing out if you have no dial tone?"

"I just punch in the numbers and hit 'talk'"

AH HA! "So, what happens when you just hit talk?"

"Oh. I have something that sorta sounds like dialtone"

"... That would be dialtone."

Then I tried having him plug in another phone to try to trouble shoot the calling out issue. He plugged in a powerbased multiline desk phone. It got no dial tone at all. Why? It's power supply wasnt plugged in.

Yeah. IT tech my ass.