Working the holiday

[attackgypsy.livejournal.com]

Well, working holidays suck. Except for the 3x time we get here.

I work in the call center for a large cable internet company in the North East.

Everybody wants a technician TODAY!! Normally, I can do this without a problem. But not today.

C: I want a tech here today!
M: Sir, its Labor Day.
C: So? get him here today.
M: Sir, I can't.
C: but my Internet has been down for 3 days!!!
M: And you waited 3 days to call us? Why?
C: Because I was too busy to call.
M: If you had called 3 days ago, two days ago, or even yesterday, I could have gotten a tech out there. But not today. its a holiday.
C: Get me your supervisor.
M: He's off today too.
C: isn't anyone working today.
M: Just me and a few other unfortunate souls. (actually greedy bastards who want the triple time)
C: I want to speak with someone else.
M: Sure, one moment.
(left him on hold for 15 minutes before my lead picks up.)
L. Sir, you wanted an appointment today?
C: Yes, I do.
L: Not happening. its Labor Day. Your appointment is tomorrow from 11-2. Have a nice day. *click*

And that was 1 hour into the shift. Its gonna be a fun day.

Labor Day Bitch #2

[darkmattr.livejournal.com]

Dear Sir,

I am truly sorry you are losing 20K a day because your internet is down. I am unable to get a tech out there today.

I also personally suggest that if you're business requires that kind of turn around on service calls, you go with a business package, not the cheapest home package possible.

Also, if you're losing that much a day, feel free to fly me out there tonight, first class, pay me a grand, and I'll personally fix it myself, saving you at least 2 days of down time, and at your rates 40K minus my pay and travel expenses.

Thank you,
Me