(no subject)

[diseased-idiot.livejournal.com]

Hi there. Thouroughly enjoying this community so far.

Thought I post a quick on ethat has just happened to me. It happens far too often.

One of our users needed to be connected to her departments colour printer. I like to do these jobs remotely as I'm lazy.

I always ask the user to log out first, this way I can be sure I'm not going to close any documents they may have open and not saved.

Time after time, I go over how to LOG OUT three or four times in the call before eventually they come out with "OK, it's off now." Cue me chewing the phone and plotting a violent death for the user in question.

They often don't realise why I can't do anything if the machine is powered off. "Why do I need to turn it back on if you're installing a printer from there?"

This goes along with the Laptop USB floppy drive that "doesn't work even though it's plugged in." The USB plug was diagonally forced into the Ethernet port on the back. It took some effort on my part to rip it back out again.

These people are teaching our next generation of psychologists, nurses, pharmacists and so on and so forth.

I fear this, I really do.

Time for a new Tech Law...

[ptstech.livejournal.com]

If your problem is bad enough to call me to "fix it asap" then you bloody well better be sitting there when I show up to deal with it!

I swear, the next person who gets all Chicken Little on me because they're in the middle of something that HAS to be done in the next 20 minutes, (but inexplicably calls me for help while apparently standing on the damn transporter pad awaiting beam-out) is going to get introduced to the Gary Mitchell maneuver...

Greets, and my tale of woe

[roo2.livejournal.com]

Hello all. My name is Roo, and I'm a tech support minion. I also go by the title of Software Ninja (I'm in ur 'puter, installin' ur softwarez), as well as a few others. I do departmental PC support in a university, and there are times when my life is a living hell.

( Cut for my long tale of woe )