(no subject)

[the-ninja-style.livejournal.com]

Tech calls in, customer can't get inbound calls.
I call our phone backer to make sure phone is still active and in the correct switch.
It is, but they place me on hold to check a few other things.
I switch back to my tech. The fun begins.

Me: OK, they are checking on a few things to see why this customer isn't getting IB calls.
Tech: Can we get the NOC on this?
Me: NOC only deals with major outages.
Tech: THIS IS MAJOR
Me: No, this is one person. Major means entire headends.
Tech: YOU DON'T UNDERSTAND! THIS GUY HASN'T BEEN ABLE TO RECEIVE CALLS SINCE MONDAY!!
Me: And the NOC is going to help us how?
Tech: THATS WHAT THE NOC DOES!!
Me: Nooo they don't. Seriously, this is one customer. You must know them to be THIS upset.
Tech: WE NEED THE NOC!
Me: *Laughs because it's utterly ridiculous*
Tech: YOU THINK THIS IS FUNNY?
Me: Um... yes.
Tech: I WANT YOUR SUPERVISOR.
Me: *Looks over at sup who is all ready laughing so hard he's crying from the call* I'm sorry, he's currently away from his desk.
Tech: This is insane!!
Me: OK well I'm going to get back to our phone backer now....
Tech: *Hangs up*