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Persistance is a value
Jun. 11th, 2007 12:13 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
pohjois.livejournal.comI've got all the time in the world, and I am here to do your bidding, all day, everyday at any hour of the given day. No, really.
Bitter sarcasm aside, please to God, someone tell me that I'm not the only person who finds nagging emails the most un-pleasurable thing ever. There's nothing quite like getting into the office, firing open the tickets and finding crap from lusers along the lines of:
User: "Hey, I've sent >3 emails and got no answer!"
Hitting on the customer ID, unsurprisingly, several other tickets show up. Okay, well, at least they're not lieing. The fun part then comes when in reverse chronological order, I go through the aforementioned tickets. All, but the first are, "where's my answer you %~$&ing monkey, I'm still waiting" etc. Now, one thing I've failed to mention here are the timestamps of the said tickets. Sent at ungodly hours like 4am, and every 20-30 minutes. I mean, come on, this is just not funny. It's mildly depressing if anything.
Feeling like I want to bury my face deep into the palms of my hand, I sigh and think if it really was worth it, getting my arse out of bed, to go and put up with abuse, and unreasonable requests when I could quite easily be curled up under the throws of blankets "ill". Time to open up the original ticket to see what the issue is.
Oh, what'd you know, it's something that could have been answered by reading the fucking on-site FAQ, which might I add, is presented to you before you can even choose to send a support ticket in.
Bitter sarcasm aside, please to God, someone tell me that I'm not the only person who finds nagging emails the most un-pleasurable thing ever. There's nothing quite like getting into the office, firing open the tickets and finding crap from lusers along the lines of:
User: "Hey, I've sent >3 emails and got no answer!"
Hitting on the customer ID, unsurprisingly, several other tickets show up. Okay, well, at least they're not lieing. The fun part then comes when in reverse chronological order, I go through the aforementioned tickets. All, but the first are, "where's my answer you %~$&ing monkey, I'm still waiting" etc. Now, one thing I've failed to mention here are the timestamps of the said tickets. Sent at ungodly hours like 4am, and every 20-30 minutes. I mean, come on, this is just not funny. It's mildly depressing if anything.
Feeling like I want to bury my face deep into the palms of my hand, I sigh and think if it really was worth it, getting my arse out of bed, to go and put up with abuse, and unreasonable requests when I could quite easily be curled up under the throws of blankets "ill". Time to open up the original ticket to see what the issue is.
Oh, what'd you know, it's something that could have been answered by reading the fucking on-site FAQ, which might I add, is presented to you before you can even choose to send a support ticket in.
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