madjacktech.livejournal.comIt Must Be Thursday. I used to get the hang of Thursdays....
This has been a day of the uber-rude A$$fish from Hell. Abrasive, deliberately rude, most uncooperative & provocative people I've ever encountered in one shift. Crosstalking over you, not letting you finish a sentence, then turning around and asking what info they need to give you in the middle of fighting to just get them to LISTEN to what you're asking....
So, another egofish calls up.
"Thank you for calling (Next day) Prints, this is MadJack, may I have your first & last name please?"
"I don' need to give you that, whatchu need that for?"
(Oh, I dunno, how about... call tracking, for when you call back? or, maybe, how about, oh....
Some god-damned f$cking common COURTESY??
"Iwannaknowhowlongit'lltaketogeta4x6ordertomydoorifiplaceittoday."
(Sorry, blindtech)...
"Wha"
"I'm een California"
"Wha"
"Whassohard?Howlongzittake?"
"What
"Wajooneedtoknow,myzeepcode?"
"YES." "Ees 92054".
I let him penalty stew in silence for a few moments while I knock out a 'mock order' into the shopping cart so I can get the UPS quote.
"Ground is 2-5 business days"
"Why can'joo tell me 'zactly?"
Ground time can be either of those depending on where it prints from, we operate multiple printing plants all over the country."
"Why can'd I pick where it printz from? Joor in California, aren'tjoo?"
"That is where our offices are, and ONE of our plasnts is, but, again, we have printing plants all over the U.S.A."
"Why can'd I choose where?"
"We operate as an industrial printer, it has to do with operating industrial plants. It can't be done."
"What is your Preferred Customer Program all about
Let me get the dept that handles that for you on the line... (eg)