After Hours Support

[lovemonster.livejournal.com]

So, my company is trying to determine what the "going" rate is for afterhours tech support. If you get a moment, please let me know how your office/organization handles this.

thanks n' cheers!

( My company's current After Hours payrate )

x-posted

This has certianly added something to the morning.

[vampireborg.livejournal.com]

Evidently the server room at one of the other campuses is ON FIRE. Or at least, there was smoke and $NETWORKTECH says they saw flame.

"We may be experiancing some connectivity issues at $CAMPUS, please be patient, the fire department is on the way."

I love my job.

Justice!

[ebtb.livejournal.com]

Thank you, God - supreme being - whatever name you have!  Thank you so much for giving me a customer with the first name of "Nimrod". There will never be a better call.

tell me how you really feel!

[ebtb.livejournal.com]

Wow. Just wow. This guy has more problems than just spam...

Any chance that you could come up with a filter that checks to see if the e-mail has a picture in it and then only if the sender is in the prefered list does it show, otherwise it is sent to a spam suspected trash can.  My real prefered method is to find these scum and on national television lower them into a boiling pot of oil or into a tree grinder or stretch them to pieces.  Of course the usa is now full of mamsy pamsy's that are too damned affraid to actually have real laws with real immediate consequences so if you compair us to Singapore we aren't free to leave our keys in the car or for a woman to jog at night without a dog or ...

(no subject)

[255-255-255-0.livejournal.com]

Part of a telephone conversation, luser had been having connection problems over a vlan
User has IE open, it would have been too much hard work to explain I wanted him to close that and open w/explorer)

Me: We need to access another folder, in your IE address bar type in Double Backslash
Luser: huh?
Me: Pres the backslash key twice, it’s the key above the enter key
Luser: Oh, Backslash ! ……………… Where's that key?


Same user same call ………………

Me: OK so you have a connection now, can you try Outlook and see if you can get your mail.
Luser: (happy voice) Yes I have my mail back, it’s working !
Me: That’s good, just check a couple of your network drives.
Luser : Hang on a moment while I delete some of these emails.

Yes, sure I’ll wait while you read through and delete a weeks worth or emails. Not.

backslash, what backslash?

[255-255-255-0.livejournal.com]

That last call reminded me of one I got about two years ago.

M: me
L: Luser

Telephone call went something like this:

M: Press the backslash key
L: Backslash key ??
M: It’s the key above your enter key
L: You mean the square bracket?
M: No, the backslash key, it looks like a diagonal line leaning right to left.
L: Urmmm, Oh I found it (sound of key pressing)
M: Good now type in, (me reads out folder path) then press enter
L: It didn’t work, it’s opened up a web page?
M: You must have used the forward slash, you want the backslash.
M: It’s above the enter key a line leaning backwards, right to left diagonally
L: Yes that’s right I used the backslash key.
M: OK we’ll try again, (me:repeats folder path)
L: No it didn’t work I have an internet page again
M: Do you have a pen and paper?
L: Ermmm yes
M: Draw a box on your paper.
L: erm OK I’ve done it
M: OK, put your pen in the bottom right hand corner of the box
M: now without taking it off the paper draw a line to the top left hand corner of that box.
M: do you have a diagonal line?
L: Yes
M: Good, that’s a backslash !
L: OH ! that one