After Hours Support

[lovemonster.livejournal.com]

So, my company is trying to determine what the "going" rate is for afterhours tech support. If you get a moment, please let me know how your office/organization handles this.

thanks n' cheers!


Weekdays – $25 Per Day
Weekend Days - $45 Per Day
Holidays - $75 Per Day
Per Incident - $10 Per Incident
Per Lengthy Incident - $10 Per Hour after the first Hour

x-posted

Comments

[dudeitsawesome.livejournal.com]

Well... we get paid triple time (double time and a half) for working holidays, which is why I'm not going home for Thanksgiving this year -- I can't give up the opportunity to make triple time.

I'm salaried, but they break our salary down to an hourly rate when it comes to overtime. I've had to work a Saturday or a Sunday here and there, and I get time and a half overtime for doing that.

I never really have to do after-hours calls, but the people who DO that also get paid time and a half overtime, and they generally clock a minimum of one hour per incident.

Dunno if this helps, but this is how my company does it (they're not bad to us, really).

[lovemonster.livejournal.com]

this helps immensely! thank you!

[compwizrd.livejournal.com]

I'm on call 24/7, Sys/Net Admin.

Regular overtime pay if i'm over my 40 hours(which is almost always)

If I'm home and I have to put more than say 20 minutes of time into it, then I usually put down for 3 hours.

If I have to leave the house, at least 3 hours is always put down on the time card(provincial law)

[sunnylioness.livejournal.com]

When we did on-call after hours before we went 24/7 in-house, the tech who carried the pager would get paid their regular rate for any calls worked with a minimum of 30 minutes per incident. (Though California has daily OT, so if they had already worked 8 hours, it was 1.5x; if they had worked 12 hours or was their 7th day in a row, they got 2x) We did a daily rotation on the pager duties, and if you had a killer night, it was expected that you'd be sleeping in a little before coming to the office the next morning.

It worked OK except when we were short-staffed and you'd end up on call more then one night a week.

I do miss the days of being able to plan on making an extra few hundred dollars by taking an on-call shift on a known busy day like Saturday nights or some holidays.

[gilmoure.livejournal.com]

Due to budget cut backs, support at my org has been reduced to 8am-6pm. D'oh! I loved working graveyard.

[mouser.livejournal.com]

Sysadmin.

They took one look at my predecessor's hours and put me on straight salary. And they NEVER complain when I take time off.

[phaedra-13.livejournal.com]

For our particular group, we're salaried so OT is non-existent. We are on-call one week at a time, rotating between the 5 of us. The rate is a flat $60/day whether there's an "incident" or not.

Since our business hours are 7:00 am - 7:00 pm CST M-F, our on-call hours are 7:00 pm - 7:00 am CST M-F and 24 hours on Sat/Sun.

[knottie.livejournal.com]

We take the pager in rotation for a week at a time and answer any and all calls between 5-10pm weekdays, 8am-10pm Sat, 10a-10pm Sun. This could lead to anywhere from 2-10 hours of overtime per week. We get time and a half for any time spent on the call (or doing the ticket, logging into our work pc, whatever). This is pretty similar to the last place I worked.

We also get 3-4 dollars per non-work hour just for having the pager, which is a fabulous thing. It may not be much, but it's the idea that they recognize that even when you don't get called, having the pager does curtail your life somewhat.

Post ed anon to protect my paycheck...

[(Anonymous)]

1st Tier support for an casino. The place runs 24/7, the IT department runs 5 am to midnight with an on call phone that rotates between the staff. If we can answer the problem on the phone, it's a minimun 15 minutes to half an hour at standard time/OT rates. If it's a drive in fix, then it's two hours min.

[andrewx.livejournal.com]

At our company, you get .50/hr more working overnights than you normally would with a daytime shift (it might actually be more now), and double time on holidays if you work them (your regular pay plus 8 hrs holiday pay).

[japester.livejournal.com]

so ... are you looking for what an employee receives, or what the client gets charged?
You might have some labour laws that define what you are asking. That will be extremely country and state dependent.
We just do straight time in lieu :(
If it's a have-to-come-in-to-work, min two hours. Thankfully, we have a system where 'we don't care' if it goes down out of office hours. so no one has ever had to come in at 2am on a Sunday morning :)

[lovemonster.livejournal.com]

don't care what the client's charged, just what the employee is compensated, please.

[coraon.livejournal.com]

on pager
overnight pays us time and a half min 1 hour per call
its a sweet deal and overnight also earns you .25 of a lieu day

I'm saving up for a month off with pay