Question

[patgund.livejournal.com]

Does anyone know about an outfit called "RescueCom"??

I got invited to be one of their tech workers, but something isn't passing an internal sniff test. Are they on the up-and-up, or are they a scam?

On edit - did some MORE background checks, and decided I'd need a 55 gallon drum of KY if I was stupid enough to work for them. Gahhhh.

Keery in `08!

[samwize.livejournal.com]

So I'm overseeing the implementation of and training for the new trouble-ticket/customer-service software here in our small tech-support shop. I've been trying to shake out the entries for the different types of tickets we get. You have different queues and statuses and categories and products and services and etc. etc. as ways of breaking down your calls.

I've been working with the woman who writes the tickets and takes all the first line calls. She's an idiot. She asks questions and then talks incessantly for _minutes_ before letting you try to answer it. Completely obnoxious. As bad as _that_ is though, I've been fighting with her all day about how to set up our Ticket Queues. She keeps insisting that we need X, Y, Z, and P since she had queues for all of them in the old system. As bad as _THAT_ logic is (totally different systems with totally different structures), she kept frequently calling them "keeries". For the life of me, I couldn't figure out why. Eventually, after finally figuring out that she doesn't know WHAT the fuck she's talking about, I go look at her screen to check out her old queues and see that she's looking at a custom folder interface labled "QUERIES". It was a slew of custom SQL queries that would pull up tickets that matched their conditions.

"You see? Keeries."

It took me TWENTY MINUTES to get her to understand that 1) "query" is a normal word in English that means "interrogative statement", 2) 'query' is NOT pronounced 'keery', 3) query and queue are not the same word since they are spelled and pronounced differently, and 4) she had wasted several hours of my time by being a fucking dumbass, since nothing she had been talking about for the entire conversation had any relevance whatsoever to that which we were discussing.

MORON!

Mystery Calls...

[madjacktech.livejournal.com]

I HATE when your employer (or, in this case, a client) makes
"Mystery/Supervisor/Test/Whadeverthafuckyawannacallit" calls.
That they want to test you, I can understand. Many (not all, but many)
call centers do this. My employer doesn't do it themselves (tho they do monitor/audit, yes),
but the client on which contract I work does.
This client, they don't just make stuff up to test your skill/knowledge...
they try their fucking damnedest to push your buttons.
One customer I got twice today, I SWEAR was SOOOO fucking stupid...

No one... I repeat NO ONE... I have NEVER... encountered a SF who claimed to have so
LITTLE experience on a computer...
Had no idea how to save an e-mail attachment... whined like no one I've EVER heard...
COMPLETELY inept at attempting to open a file, click on 'File'... and claimed when she clicked 'File', the app closed again... lo and behold, when I interrogated her, she was opening a .bmp using WINDOWS PICTURE AND FAX VIEWER... which HAS NO 'File' command...
(OK, so I should have asked her was program she was using earlier...)
LIAR!!! Yeah, go ahead, corporate, DELIBERATELY YANK OUR FUCKIN' CHAINS!111

They're "supposed" to identify themselves as from the client and say 'This has been a test call', where you then spend the next several minutes waiting for your supe to get an e-mail on your performance, listen to the recording, and then go over the critique w/ you (they're supposed to do this by the end of the day, good or bad)

And we get no recognition for it either. I can deal w/ that; but, hey, even Cocks gave us 'Been there, kicked ass, got the shirt to prove it' t-shirts...

Assholes.... they push the right button, and then demand the person who they deliberately skewered be fired, they're gonna find themselves in a LOT of hot water, from a legal standpoint...

And if it wasn't a 'test call'........

That kinda stupidity, I can't fathom... It HAD TO be a sup call... There's just no way...

I can only say two things:

"Step away from the computer, BEFORE IT HURTS YOU!!!"

and....

"GET OUTTA THE POOL!!!"

I hate Mondays....