Keery in `08!
Oct. 2nd, 2006 02:56 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
samwize.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoverySo I'm overseeing the implementation of and training for the new trouble-ticket/customer-service software here in our small tech-support shop. I've been trying to shake out the entries for the different types of tickets we get. You have different queues and statuses and categories and products and services and etc. etc. as ways of breaking down your calls.
I've been working with the woman who writes the tickets and takes all the first line calls. She's an idiot. She asks questions and then talks incessantly for _minutes_ before letting you try to answer it. Completely obnoxious. As bad as _that_ is though, I've been fighting with her all day about how to set up our Ticket Queues. She keeps insisting that we need X, Y, Z, and P since she had queues for all of them in the old system. As bad as _THAT_ logic is (totally different systems with totally different structures), she kept frequently calling them "keeries". For the life of me, I couldn't figure out why. Eventually, after finally figuring out that she doesn't know WHAT the fuck she's talking about, I go look at her screen to check out her old queues and see that she's looking at a custom folder interface labled "QUERIES". It was a slew of custom SQL queries that would pull up tickets that matched their conditions.
"You see? Keeries."
It took me TWENTY MINUTES to get her to understand that 1) "query" is a normal word in English that means "interrogative statement", 2) 'query' is NOT pronounced 'keery', 3) query and queue are not the same word since they are spelled and pronounced differently, and 4) she had wasted several hours of my time by being a fucking dumbass, since nothing she had been talking about for the entire conversation had any relevance whatsoever to that which we were discussing.
MORON!
I've been working with the woman who writes the tickets and takes all the first line calls. She's an idiot. She asks questions and then talks incessantly for _minutes_ before letting you try to answer it. Completely obnoxious. As bad as _that_ is though, I've been fighting with her all day about how to set up our Ticket Queues. She keeps insisting that we need X, Y, Z, and P since she had queues for all of them in the old system. As bad as _THAT_ logic is (totally different systems with totally different structures), she kept frequently calling them "keeries". For the life of me, I couldn't figure out why. Eventually, after finally figuring out that she doesn't know WHAT the fuck she's talking about, I go look at her screen to check out her old queues and see that she's looking at a custom folder interface labled "QUERIES". It was a slew of custom SQL queries that would pull up tickets that matched their conditions.
"You see? Keeries."
It took me TWENTY MINUTES to get her to understand that 1) "query" is a normal word in English that means "interrogative statement", 2) 'query' is NOT pronounced 'keery', 3) query and queue are not the same word since they are spelled and pronounced differently, and 4) she had wasted several hours of my time by being a fucking dumbass, since nothing she had been talking about for the entire conversation had any relevance whatsoever to that which we were discussing.
MORON!
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no subject
Date: 2006-10-02 08:01 pm (UTC)Kay up? Calls in Kay?
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Date: 2006-10-02 08:20 pm (UTC)no subject
Date: 2006-10-02 09:18 pm (UTC)no subject
Date: 2006-10-02 08:27 pm (UTC)You'd need an accent aigue (accents on a laptop are just too hard to type *L*) on the 'e' to get 'kay'
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Date: 2006-10-02 09:01 pm (UTC)¿Que es su nombre?
What is your name?
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Date: 2006-10-02 11:59 pm (UTC)"¿Que?"
no subject
Date: 2006-10-03 06:14 am (UTC)no subject
Date: 2006-10-02 10:36 pm (UTC)no subject
Date: 2006-10-02 11:58 pm (UTC)no subject
Date: 2006-10-28 04:38 am (UTC)I recommend giving them one of these :)