I hate Mondays

[dudeitsawesome.livejournal.com]

I'm on a call as I type this.

Caller: I can't get signed into my computer. My password expired and now it won't let me sign in.
Me: Well, I'm not showing that you're locked out, but I can change it for you.
Caller: Well, it's saying that my new password has to be at least six characters..
Me: ...
Caller: Oh. I just need to pick a longer password.
Me: ...
Caller: Okay, I will call you back if I have any more problems!


I hate Mondays...

He's back!

[ebtb.livejournal.com]

Remember that lovely email I got on Friday? This was waiting for me in my inbox! (See the original email here.)

(edit) Subject: !!!!!STILL NO HELP FOR THE SUNBELT DAMAGED COMPUTER IN NORTH CAROLINA!!!!!!

again we are asking youthat if you like to serve so greatly to please get your software off my computer i have contacted dell and they say to tell you that it is not thier product!!!!!!!!!if you are so willingly advertising this BS on the internet so thst kids can pick it up and download thinking that they are helping out by adding security  then you should equally be proud of yourselves for removing it when asked !!!I am requesting now for the second  time that some one who answers1000's of these emails a day not reply with a stupid suggestion" like tell dell"i am requesting that a person, who has some knowledge of the BS YOU SAY THAT HELPS PROTECT OUR COMPUTERS ,REPLY WITH A SATISFACTORY SUGGESTION AS TO HOW YOU CAN HELP FIX  THE DAMAGE THAT YOUR SOFTWARE CAUSED!!!!!!!!!!!!IF YOU PROVIDE SERVICE WITH A PRODUCT YOU SHOULD STAND BEHIND IT IN ALL  THAT IT DOES GOOD AND EMBARRASSING!!!!!!!!!!!!!!!!

(no subject)

[darkblade1.livejournal.com]

So just recently I have been forced to learn the cable side of my company against my will. They seem to be taking the wrong road for all I'm concerned. Anyways, now that i'm doing internet and cable, I have a gem which makes me fear for society.

Here we go:

Me: "Ok, well let's see if we can check the auto program to see if we can get your missing channels."

Cust: "Ok, so i'm in the menu, and I don't understand it."

Me: "Ok, well what do we see so far?"

Cust: " Uh, well I don't really understand it. I see where it say L A N G-" (this was spelled out)

Me: "You mean language?"

Cust: " Yeah, that's it! I was never good at spelling..."

Now I was clearly baffled already. Forget the spelling issue. Can you even read??

I always thought Internet troubleshooting was bad, but clearly cable is worse so far. Hopefully I get some good news on Friday to see if I got that new job, away from the ISP!

*head desk*

My absolute FAVORITIST...

[phaedra-13.livejournal.com]

Seriously, these are the kinds of service tickets I LIVE for. Our users can open tickets for my workgroup in three ways: via a specific e-mail address, calling our "parent" group in AZ, or calling us. We've been gently steering everyone towards e-mail in order to avoid hassles; we always tell them to include [software name] in the subject line of the e-mail so that it is assigned properly.

K. So it's Monday. We rolled a HUGE software update Sunday morning at midnight. It's totally sucking balls to work Hell Desk. I grab THIS ticket out of the queue:

Subject: [software name]
Description:
"Hello,

RF [8-digit file number]

Thank you very much.
[user name and signature data]"


(x-posted)
Now people, let me just remind you that the e-mail address for opening service tickets is NOT theamazingkreskin@company.com.