(no subject)

[dr-atheist.livejournal.com]

First ticket of the day
Hi, You burnt a CD for me with an excel spreadsheet on it yesterday, the CD is great except that I need write access to the file. If I bring the CD back down can you arrange this for me please?
It's going to be another long day...

Common Sense Support

[ebtb.livejournal.com]

Do you ever feel that you are more "Common Sense" support than "Tech" Support?  Exempli gratia:

Luser:  It says here in the instructions that I need to uninstall Zone Alarm before installing your firewall.
Me:  Yes, that's correct.
Luser:  Well, wouldn't that leave my computer vulnerable to hackers during this process?
Me: You mean during the 10 minutes it takes to do this? Uh.. theoretically, yes. But...
Luser: Well, I don't want my computer to get hacked, that's the point of having a firewall - what am I supposed to do?!
Me: If you're really that concerned about being hacked, why don't you just disconnect yourself from the internet during this process?
Luser: OH! Yes! That makes sense! Thank you! I will do that!
Me: No problem, sir. You have a nice day.