(no subject)

[bassgirl.livejournal.com]

Recap: Tech services girl for big call center. We use Active Directory to maintain roaming profiles.

Email sent out today, after I called my supervisor to alert her to a... problem:

Due to the malfunction of a script running Friday evening, all users who do not have roaming profiles have had their profiles deleted from their PC’s hard drive.

Apologies for the occurrence of this and any impact it may have developed are offered.

Hopefully the gravity of the situation is lessened by regarding previous advisements to save any critical documents and files on network shares, as these were unaffected and are backed-up regularly to avoid any permanent losses. If you have not already adopted this policy, please begin now to evade any future unexpected loss in the event of a situation such as this, or one of the local PC's hard drive failures.

As mentioned above, those users with roaming profiles were not affected. Again, apologies are offered for the unfortunate occurrence of this situation.


Sincerely,

LAN admin guy.

I love that they point out how we REGULARLY remind people to not store things on their local computers. Alas, I still have Security freaking out on me because they store literally everything on the desktop, and why can't they just use Outlook instead of the webmail interface?! and OMGWTFBBQ why didn't we warn them!!!??

Thankfully, I won't be working tomorrow morning when most of the people arrive who havn't yet seen that their desktops are back to the lovely hillside picture.



The kicker is, of course, that *I* realized on the weekend that the big database project to inventory all of our stock that I had been working on for the last month hadn't been backed up from my hard drive to the network drive in a while and I had decided to do it promptly upon arriving at work today. Yeah.

*headdesk*

Family Tech

[fixerkitty.livejournal.com]

(X posted to my LJ)

So Mom's on vacation. Ok, we all know this. So she calls me up tonight from God knows where in the Midwest and starts to cry because her laptop seems to have a bad power cord, she called tech support and they told her to take out the battery, and now she can't put it back in. This was beyond whining, she actually broke down in tears. :/ Dear God in Heaven. Then she starts saying that she needs to come home because the weather hasn't been nice (MASSIVE MASSIVE rain, but she wasn't caught in any floods) and because her machine doesn't work. :/

She managed to snap the battery back in after playing with it for two hours. It only fits in ONE WAY! How the fuck could she not figure this out? Oh yeah, she's lazy, and plays the victim so people will come in and 'save' her. No one's doing her a favour by doing this. I told her to take it down to the lobby and see if she could plug it in there. She did, and *voila!* IT WORKED! So she threw a tantrum because the wiring in her hotel room was bad. :/ And also because of this, she had to order in a new power cord because Compaq's techies are crap and told her she had a bad one. :/ Fortunately it's under warranty, so...now she has two perfectly good power cables.

I cannot tell you enough how much I wanted to reach through the phone and strangle her with that six foot CAT6 cable she's carrying.

GAAAAH!!!

*headdesk*

She makes me want to drink. Heavily. :/