durrrr

[brutalentropy.livejournal.com]

Just answered the phone, and a guy said "yeah, is this the internet?"

(I work for an ISP)

The sad thing? I didn't have it in my heart to tell him that he had, in fact, not reached the internet.

(no subject)

[ace-brickman.livejournal.com]

( Something to occupy your time )

Have fun! Post what you find here! Happy Friday!

Minor Annoyance

[the-paco.livejournal.com]

Paco: "Thanks for calling your internal support line, I'm Paco. What's up, yo?"
Tech: "Customer is supposed to have DSL and doesn't have DSL and the order was set to complete yesterday and onoz it's not complete and omg what do we do?"
Paco: "Chill. Give the customer to me and I'll call our provisioning department to see what's going on. Introduce me as Paco, a Network Tech."
Tech: *click* "Paco, Customer. Customer, Paco." *click*
Paco: "Hello sir, as he told you I am Paco, a network tech. Your order isn't complete, and in order to find out why I must call our provisioning depar-"
Customer: "Hey, if you guys can't tell me why you can't give me DSL, I'll go cable. Why can't you guys do this?"
Paco: "Well, like I said, I must call the provisioning department to see what they're doing, as the automated order system hasn't updated to show us what's going on."
Customer: "Well, let me tell you the history of this thing. We ordered this thing back in..."
Paco: "Sir, the last tech alrea-"
Customer: "Wait, let me finish."
Paco: *Attempts not to punch hole in brand new cube wall.*
Customer: *Blah blah blah for 5 minutes about the History of the Order as Seen by the Customer.*
Paco: "Right, so, as I originally said, in order to find out the current status of it, I have to call this provisioning depart-"
Customer: "Why don't you know!?"
Paco: "Because you won't even let me finish a sentence!"
Customer: "... oh."
Paco: "Now, while I'm calling this department, do you want me to keep you on hold or call you back?"
Customer: "I'm at work and very busy, call me back at blah!"
Paco: "Cool, thanks for calling."

---

Dearest customers:
The last thing I ever want to hear is the history of how your order has gone. I have a much more comprehensive and accurate history at my disposal, and if you ever SHUT UP long enough, I can call others who do NOTHING but try to get you ingrates online.

X-posted wherever I bloody well feel like.

Board at work? Make a Trebuchet!

[greeklady.livejournal.com]

No I am not kidding. Special thanks to my favorite geek reading site Gizmodo, The Gadget Blog. Someone posted a picture of a under 3" tall Trebuchet. Now if you don't know what one is... well, shame on you for not knowing medieval war toys .... and oh... look it up. For those of you who do and have the tools and know how, here is a step by step guide to making one at your office.

Now I am sure you are asking... what does this have to do with tech support? Well I'll tell you. Some days are slow. Luckily for me today is one of those days. Also once this baby is built, you can fling things at those pesky walk ups that demand your attention when you have 3 laptops on your desk you are working on, on the phone with another user remoting into their desktop and they still stand there and tap their feet without a ticket.

The Office Supplies Trebuchet! A step by step guide on how to build it.

Xposted

Links in emails!

[viper0775.livejournal.com]

kill me
kill me now!

So one of the employees at the client site I've been working for a few weeks now wanted to send out an email through the listserv.  No problem, that's what it is there for!

The problem is that his email included a URL.. the URL was correct
http://www4.whatever.org/whatever/survey
but the LINK was not..
http://www4.whatever.org/whatever/survey
I'm still not sure HOW this happened, the only thing I can think of is that he is using Word 2000 and Outlook 2000 .. when I checked the word document he copied this out of, it is correct.. but when we pasted it into Outlook it was broken!

At any rate, 34,998 people got the incorrect email..... so now the net is getting another 34,998 messages with the corrected hyperlink

=(

as I said, KILL ME

x-posted to viper0775