Timeliness

[major-error.livejournal.com]

If you had a problem with your computer that somehow impacted the ability to do your job, you'd report it immediately, right? I know I would...

With the exception of people that sit near my desk and those that can take 3 steps and see my desk, everyone in the office likes to stockpile multiples issues for extended periods, or let one stew for a week or two before saying anything...

don't you just love it

[goose-entity.livejournal.com]

when you get a trouble ticket logged which says:

Is the server down? I can't access $FOLDER and I've been trying on and off all day


..... furrfu .....

ranty rant rant

[brutalentropy.livejournal.com]

I work for an ISP in a small somewhat-rural town (~30,000 people)

( cut for swearing )