WHY?!?!?!?!?!?

[billysapphire.livejournal.com]

So tonight, I have a guest call me needing assistance with his laptop not connecting to the WLAN.
I start talking to him (noticing that there is a bit of an echo going on..) and then I hear a toilet flush.. (WTF!)
I ask the luser what his laptop is doing and he tells me that it is in the room and he cannot see it right now.

OK, so what the hell comes over you to think about calling for tech support while you're taking a dump and the computer is no where near you? Can someone PLEASE tell me where that could possibly come from. I understand that the room is your home away from home but DAMN!

(no subject)

[supportbitch.livejournal.com]

SuB has had quite the week.

My personal computer decided to crap its powersupply last weekend, and it's taken me an embarassing amount of time to fix it.

On top of that, I had a several gems on the phones...

( I WANT A REAL TECH, WAH WAH )

And, of course, the guy I got just before that:

( I FOUND A BUG WAH WAH )

On top of this, I also have a huge project and a few asses on it that I have to work with and a couple I have to kiss to get my way. Awesome.

I think I'm going to play World of Warcraft until my eyes bleed.

Your hardware failure is MY fault?

[rakaneth.livejournal.com]

I had an interesting customer today. Apparently, this fellow is an engineer (which, of course, he had to tell me quite a few times during the course of my assistance). His laptop's display adapter is obviously borked. His significant other tells me that she needs files from it tonight. They want to know when they can get it fixed.

I go through a couple of options, including offering a backup to DVD for a fee of $money. Not happy with this, Engineer's Significant Other busts out this line:

'It's your fault this happened; I shouldn't have to pay.'

Of course, she meant the shop at which I work. As a note, no one, regardless of warranty, coverage, etc. gets a backup free. Everyone pays $money or more for backups. This is well-known.

I inform her of this. She asks for someone higher.

Cue my supervisor, who tells her the same thing. Engineer and SO and Supervisor then go to look at external HDDs.

Another thing that made me giggle inside was the fact that Engineer did not hesitate to tell me how much money he spent on the laptop - apparently, over $3k. I had to wonder why, if he had that kind of money to spend on a laptop, he didn't spend an extra hundred and get an external HDD for a backup. I mean, seriously, if I were buying a computer which I knew I'd be using for business, you bet your sweet buns I'd have some kind of backup...

x-posted to my journal and techsupport

Skeeeeeevy...

[the-s-guy.livejournal.com]

Looking around our sadly eviscerated helpdesk after a couple of years of management screwage, I've noticed that there's one particular problem that makes the hair on the back of my neck stand up time after time.

My co-workers.

( It's not what you might think. )

I'm the longest-serving tech they have. And in five weeks, I'm walking out that door for the last time. I will make one last attempt to fix the team, and then I will be saying "Screw all y'all."

It's a damn shame, but I won't be sticking around for the final death throes. Color me gone.