(no subject)

[the-paco.livejournal.com]

TankChair: because sometimes 'customer service' means 'run the customer down.'

(no subject)

[bibliophile0614.livejournal.com]

So, user's computer name doesn't appear to match whatever their IP is as they can browse the Internet and I can't ping them. I ask them to click on start, choose run and "type in cmd, as in cat mouse dog." No shit, I get ( this (feel free to laugh...a lot) )

Now let me say, I have had to get IPs from some of the most backwoods, rednecked people in post offices and the like and this never happened. Ask an engineer to type it in and look what happens. Amazing.

Genius

[andrewx.livejournal.com]

A recent email correspondence with a customer of ours...
(names changed to protect the misguided)

Customer: "When I send an email from my Treo, my name is misspelled. It comes up as Jane Dohe (janedoe@somedomain.net) It should be Jane Doe. I looked on the Treo and can't find where to make the change. Was this a typo from your end or from Verizon? Thanks for your help!"

Us: "It is going to be a typo on the setup in the Treo. The only thing we have control over is the email address itself. The display name is going to be specified in the Treo specifically. Let me know if you need anything else."

Customer: "Thanks. I will call Verizon. Have a great evening."

It's about time!

[majicke.livejournal.com]

        *Developer walks on to the floor and targets acting manager*
   
"Hey! We've been trying to find ways of easing the call load. It's not good you're busy - It makes us look bad with upper management"

    *raises an eyebrow*

"We thought it'd be a good idea if this *insert admin-y type function* was done by the local admin instead of the helpdesk"

    *falls over in shock*
    *does several head-desks*
    *gives him a "ya-reckon" look*

*Acting manager grins - she's been busy doing the "we can't cope anymore" thing to someone who actually cares*