Iam not sure if iam alowed to write that....

[lions-tambua.livejournal.com]

Well... i'll just do. Lets delete it if its illegal *G*
( Read more... )

If you could do it all over again...

[katyism.livejournal.com]

An IRC channel member of mine is applying for his first tech support call center job, and asked me for advice. Okay, he didn't ask me for advice, because I'm a girl, but I was the only person in the channel who responded to him, and I think my advice was OK.

Without knowing exactly what or who that company's call center supports, I gave the following items of advice for his upcoming interview:

- Convince them you're more than just a computer nerd. You're a computer nerd with social skills. Many types of computer nerds have a bad reptuation for bad attitudes and poor social skills, and end users simply don't like to talk to that kind of person.

- PATIENCE! Slow users, old users, easily distracted users, interrupting users, and many other users benefit from, appreciate, and give positive feedback about phone consultants who exercise saintlike patience with them.

- EFFICIENCY! Workaholics, career women, those with deadlines, and other habitually rushed users find the most efficient method of support the best even if it cuts corners. You must be able to balance an efficient approach with a patient one, depending on the user and the problem.

- You'll probably have to learn about some proprietary software or system or something you've never heard of before. Tell them you learn quickly. If you don't actually learn quickly, you probably shouldn't be in tech support... but if that's the case, set a goal and be prepared to spend time ASAP on getting more familiar with it than the average user.

- Know how to read. Know how to spell. You won't have to prove this, necessarily, but it counts as extra credit.



So I ask you guys... what advice would YOU give to someone whose survival depends on getting their first peon level tech support call center job?