email

[jahbulon.livejournal.com]

Request: My wife & I have been using {ISP} for the past few years, and over night both hers & mine no longer work. We have not changed anything. It has just stopped working ???

Resp: Perhaps some erotic oils or novelty items? An ex and I had some fun with a clown suit..

Hang on, you're talking about your internet connection?

"Leave my stuff alone, please."

[drquuxum.livejournal.com]

Ever have a user that had no respect for other people's property?

This one comes to my office with his Titanium G4 which isn't booting (turns out to be a genuine problem), but while I'm trying to diagnose it, he starts picking up and playing with a bunch of stuff I have on my desks and tables. Cards, cables, magazines, an ACTIVE external SCSI case, the UPS connected to a minor server behind me....

I don't believe I should have to tell a 45-year-old PhD these sort things. Repeatedly....
Don't pick up that disk, please.
Don't lean on my monitor, please.
Put that video card down, please.
(Can I borrow this magazine?) You haven't returned my last...wait! No you can't, until you return...dammit.

The last bit he ignores as he says back, while walking away, "Give me a call when you're done."

Oh well. Maybe giving up a copy of Linux Journal to keep him out of my office is worth it.

Dealing with the fricken phone...

[jecook]

To the luser site supervisor that called me:

1) Yes, our passwords are tough to remember, mostly. But we tell you an easy way to remember it, because it's a word with 3 random charecters tossed in the middle somwehere. If it's that hard, write it down. We won't kill you for that.

2) However, demanding to have it changed and for me to come on site and refusing my offer to help walk you through it because you can't be arsed to figure out how to operate your fucking fax machine DOES qualify as capital punishment. You have a brain somewhere in that skull of yours, USE IT.

I was nice, and put the password change request in to the Person Who Does These Things. Fill out a work order for the rest of it like the rest of the plebs. ::rolls eyes::

Now, I have some paperwork to do before my bos question me on why I have not put any new work orders into what we laughingly call our "tracking system" (i.e., a folder on the server for my area with a seperate word document for each friggen work order) in over a month because he forced me to shut off a perfectly good, working system that I've been using for a year and a half without a single security glitch, or drop. ::makes wrist slitting motions with hands::



Now, If you've met me in real life, I'm pretty lax, and I'm pretty flexible, and easy going. I'm also reasonably helpful, and will often go above the call of duty to fix stuff. But I _do_ expect people to use common sense, fer christsakes.


Edit:: Boss shot it down after explaining why he said "I'm not changing the password to what they wanted. LIfe sucks, buy a helmet."

A set of case-notes I recorded today

[spaz-own-joo.livejournal.com]

user called 19:43 Wed Oct 12
user can't connect to internet
modem is not pingable
modem is unpowered
plugged modem in
user can browse
resolved