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My own personal hell
Oct. 6th, 2005 11:22 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
greeklady.livejournal.comReceived ticket stating printer was out of toner M. Yeah ok cause someone can't spell magenta in help desk? I call the customer and he starts right off bitching to me about how this color printer has been in service for over a month and now it is broken again?
Me: Sir, first let me explain to you that service means broken part. We aren't going to replace toner on a service call.
Asshat: You have had if for over a month and it is broken again!
Me: Sir, are you the owner of the color printer?
Asshat: No.
Me: Do you know who the owner of the printer is?
Asshat: No. *rattles off various names of people who sit up stairs*
Me: Ok they wouldn't be the owner. The owner of the printer is someone who sits right by it so they can replace the toner when it is out. We need to find out who that person is.
Asshat: Well you have had the printer for a month! Why isn't it fixed?
Me: Sir the printer is fixed. You guys ran out of toner. When we service a machine it is because of broken parts not for toner. We don't replace your toner. The owner of the printer buys it and will stock it. That is why we need to find out who it belongs to.
Asshat: It belongs to the finance group. I don't know who that is because I am not part of that group.
*Me thinking to myself* Biotch! Don't be printing to a printer not in your group. We wouldn't have these issues.
His name has been noted. He is new from another group across the bay. I think he isn't used to customer service from his techs because the techs in his old building do no work. I know I get all their customers when they come to my building!!! If I have to repeat that service means broken part one more time I am going to bang his head in with the damn printer itself!
Email sent to person in said group. I will have this mans balls by the end of the day. I do not do well with people who can't fucking listen to reason. He wouldn't pick up the phone when I called back. MUAHAHAHAHA. The evilness that is me has started. Most people in my building know I take care of my shit when it is assigned to me and to give me room to do my work. If they don't, they learn the hard way. I have performed miracles with the little tools they give me. But I will not put up with a man whining to me about a damn color printer. We easily have a dozen here. He can walk.
X-posted to my journal.
Me: Sir, first let me explain to you that service means broken part. We aren't going to replace toner on a service call.
Asshat: You have had if for over a month and it is broken again!
Me: Sir, are you the owner of the color printer?
Asshat: No.
Me: Do you know who the owner of the printer is?
Asshat: No. *rattles off various names of people who sit up stairs*
Me: Ok they wouldn't be the owner. The owner of the printer is someone who sits right by it so they can replace the toner when it is out. We need to find out who that person is.
Asshat: Well you have had the printer for a month! Why isn't it fixed?
Me: Sir the printer is fixed. You guys ran out of toner. When we service a machine it is because of broken parts not for toner. We don't replace your toner. The owner of the printer buys it and will stock it. That is why we need to find out who it belongs to.
Asshat: It belongs to the finance group. I don't know who that is because I am not part of that group.
*Me thinking to myself* Biotch! Don't be printing to a printer not in your group. We wouldn't have these issues.
His name has been noted. He is new from another group across the bay. I think he isn't used to customer service from his techs because the techs in his old building do no work. I know I get all their customers when they come to my building!!! If I have to repeat that service means broken part one more time I am going to bang his head in with the damn printer itself!
Email sent to person in said group. I will have this mans balls by the end of the day. I do not do well with people who can't fucking listen to reason. He wouldn't pick up the phone when I called back. MUAHAHAHAHA. The evilness that is me has started. Most people in my building know I take care of my shit when it is assigned to me and to give me room to do my work. If they don't, they learn the hard way. I have performed miracles with the little tools they give me. But I will not put up with a man whining to me about a damn color printer. We easily have a dozen here. He can walk.
X-posted to my journal.
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