techrecovery | Aug. 13th, 2005

OK... I HAVE to bitch about this one. First call, saturday morning.. 8 am.

This guy can hear about everyother word I say.. He's like.. half deaf.

He cannot figure out why his computer that used to be his son's still has his son's name on it in some
places. Also, he can't figure out how to dial-up (yes we still support it :P) because the username is wrong.

After talking with this guy for almost 45 minutes, i started to slam my head into the desk.

I had to explain to him 8 (EIGHT!) times how to open the freaking control panel.

Finally get him to open that, and then he can't figure out how to double click on the connection.

Finally he starts to understand that yes, he has to click RAPIDLY.

And last, but definitely not least, when I finally get him into the dial up box, he cannot figure out how to DELETE THE FREAKING TEXT in the text box.

Me: "Great. Move your mouse over the box. Now click. Now press the backspace key until all the letters and numbers are gone."

Customer: "OK, everything but 4 numbers are gone"

Me: "OK, move your cursor to the end of those numbers and then press the backspace key to get rid of those as well."

Customer: "I can't seem to do this. I'll have to have my wife call you back. *click*"

SO CLOSE...

and now i have to start over with his wife when she calls back.