Observation

[255-255-255-0.livejournal.com]

It's amazing how many callers get angry if YOU can't fix THEIR computer that THEY broke through THEIR stupidity.
And it MUST be fixed NOW because it’s ALWAYS CRITICAL.
And if you can’t use you psychic ability to see what THEY done to brake THEIR computer and fix it in about 30 seconds you’re a dumb ass.

Indian Staff Quit over Abuse on the Line

[taleya.livejournal.com]

http://observer.guardian.co.uk/international/story/0,6903,1494871,00.html


...am I the only one thinking "Welcome to our world, my friends...."?

Sorry guys, but you don't have to be Indian to get the crap abused out of you.

Another oldie but a goodie

[redqueenmeg.livejournal.com]

From 2002, I was trying to describe to the caller how to get ahold of someone in Benefits (I do tech support only):

Me: Call the number back and hit star star zero.

Him: Five five zero.

Me: No, star star zero, you know the star key on your phone?

Him: Five five zero.

Me: Star star zero.

Him: Star five five zero.

Me: No, two stars. Star star zero.

Him: Oh, star five zero.

Me: No fives. Star. The star key on your phone? Star star zero.

Him: Star five five zero.

Me: Star star zero.

Him: Star five zero.

Me: Star star zero. You know, the star button on your phone, on the bottom left?

Him: Star star zero.

Me: Yes.

Him: Hit that now?

Me: No, when you call the number back.

Him: OK, I call the number then hit star five zero.


(repeat ad infinitum)

x-posted to customers_suck and my journal

Back to regulary scheduled bitching about dumb techs...

[ravenshrinkery.livejournal.com]

If you don't know what an ID10T error is (and are a call center technician) you are a STOP error.

That is all.