Wrong number.

[celyste.livejournal.com]

Thank you for calling ISP! We appreciate your business! Please press 1 to continue in English.

Thank you! Please press 1 if you are a current ISP subscriber.

To continue, press 1 if you are calling about ISP cable, 2 for ISP internet...

Please press 1 if you are having difficulties with your ISP service...

Thank you! There is an approximate 5 minute wait to talk to an ISP customer service representative. Please hold for the next available representative. *Lather rinse repeat*

"Thank you for calling ISP! My name is Celyste! How may I help you?"
"uhhh... is this SomeOtherCompany?"
"No it isn't. I'm sorry."

------

I did actually look up SomeOtherCompany's phone number for him. Anyone who went all the way through the phone tree without knowing who he was calling was obviously too dumb for me to sign up. What if I'd ever had to tell him how to reset his stack or something? *L*

Help? I'm drowning

[normal1.livejournal.com]

It has now become obvious to me that I have been in the tech support (call center specifically, not help desk) field for way too f-ing long. I'm tired, no wait wait wait.. I'm sick AND tired of dealing with stupid people and its not even that these customers are stupid, they are lazy motherf[ers]. I get calls daily from morons who REFUSE, I mean like kicking babies refuse, to do ANYTHING on their own.

I for one do not kiss customer's asses, sure they may indeed "pay me" - but my job description did not include "Walk idiots through simple tasks while smilling like a meth addict on E". I am tier 1 support, there is such thing as tier 0, what's that you ask? hmm lesse... GOOGLE, ISP SUPPORT WEBSITE!!!! - What ticks me off is when they notice that I am not being nice about walking them through something my grandma' can do (something like resetting a password through the support website which is only two steps) and then come out with some stupid comment like "whoa, you're not have a good day now are you?" - "gee, and I thought einstein was dead". I'm TECHNICAL SUPPORT not MORON-WHO-DOESNT-KNOW-HOW-/WANT-TO-READ SUPPORT.

Slave for hire --> Inquire within. ¬¬

Strangely enough, I'll do Help Desk with a smile. My interpretation of help desk is the fact that you at least have a "hope" of walking over to the moron thats calling and making them feel stupid *teehee*

A quickie

[jcaswell.livejournal.com]

I went back to work yesterday after a couple of days off sick. I have to go through a classroom to get to my office, and as I was wandering through it, I spotted a note from one of our stupider teachers on one of the PCs. "Monitor won't turn on" A quick check, and the temptation to add to the bottom of the note "Did you try plugging it in?" is overwhelming.

The worrying thing is this guy was the Head of IT until very recently when he shifted most of his timetable back to physics