(no subject)

[das-prompt.livejournal.com]

I understand that not everyone is tech savvy, and not everyone needs to be. Heck, if everyone was, there'd be a lot less jobs for everyone reading this. But still, some questions just seem so obvious...

No, sir, you can't get our VoIP service with your dialup account.

So the guy next to me is dealing with a customer...

[superrodan.livejournal.com]

And they're chugging along, and suddenly the customer says, without ANY hint of sarcasm: "Oh good, I got a completely blue screen!"

He was serious.

I love customers. :D

(no subject)

[codeman38.livejournal.com]

Today's "Dilbert" should be all too familiar for anyone who deals with computer support...

"My accomplishment this month was opening a file that someone e-mailed..."

It takes one to know one...

[mtlchick.livejournal.com]

Greeting my fellow techies...
I have neither a rant or a rave from my job but instead a question to ask of my fellow techs.
I am in the market for a laptop and probably also a PDA/Pocket PC.
What do you guys use for these?
I'd like the laptop to be decent, doesn't need to be crazy good (I don't game but using Photoshop without it crying in pain would be nice). As far as OS goes, I intend to load it myself (Win XP Pro - don't start with me). The lighter the better and a DVD burner would be nice. It'll need the standard stuff as well as a floppy drive, a 56k modem and both a wireless and wired NIC (necessary for what I intend to use it for) - of course these things don't have to come with but there has to be slots available.
For the PDA, again doesn't need to be top of the line but I would like it to be colour (can we tell how long I've had my current one for - :P). I use Outlook 2003 for most of my mail/calendar activity (again, don't go there) so it needs to be compatible with that. Word processing and wifi also necessary. Beyond that, don't really care.
I intend to be using both to do computer cleaning/virus removal/internet lessons for end users, which is why the Windows is necessary. ;)

I'm just looking for suggestions from other folks in the know ;) And yes, I am willing to accept the snark :P