Feb. 16th, 2005

[identity profile] sketchydave.livejournal.com
Hi, I'm Dave, I'm a recovering call center tech. Been off the phones for nearly a year now. I'm still a tech, but no phones. For the most part I just read the posts and have a laugh. I wanted to share a funny story from a few years back.

I worked for an ISP during the dot-com era. One of the things that we did was monitor servers and NOCs all throughout the country. We would escalate if we saw a problem.

Anyway I watch a server go down. Doesn't respond to pings and a trace dies outside the building. Nothing out of the ordinary, I call the NOC where the server is located to get more info and have an engineer look at the server and see if its hung up.

Is everyone familiar with Halon Systems? Its the chemical fire suppressant system that does off if there is a fire. Yeah, they should have bought one. Because its a bad idea to have sprinklers in your server room.

'Nuff said.

WHY ME

Feb. 16th, 2005 10:14 am
[identity profile] child2day.livejournal.com
If I get one more cal l asking if the internet is down im going to start numing people.  User calls up "Is the internet down?"  "Nope, just my IQ"  " oh because i cannot get on the VPN" " well that is something i can fix but the problem is with your computer." "oh, well i thought it was the internet"  "well i thought we hired people with brains"
[identity profile] sensrhps.livejournal.com
great site..

ClientCopia

some pretty good stories, i'll give it that much. makes you want to shiver with nostolgia.
[identity profile] valiskeogh.livejournal.com
AAAHAHAHAHAHAHHAHAHAHAHHAHAHAHHAHAAHA!@!!!!

Netop Desktop Firewall - selfdefense for corporate networks

soon... i hope soooooon.....

valis
[identity profile] the-paco.livejournal.com
I KNOW she can hear me just fine. I enunciate.

What's the DSL light doing?
"The ethernet light is flashing."
What's the DSL light doing?
"The Ethernet light is flashing."
What. Is the DSL. Light. Doing?
"The ETHERNET light is flashing."
Did I SAY the word ethernet?
"No."
What's the DSL light doing?
"It's solid."
Good.

Unplug all the cables from the modem.
"What, the ethernet?"
Unplug all the cables from the modem.
"Which one? The black one?"
Unplug ALL the cables from the modem.
"Oh, ok."

The number one. The number nine. The number eight.
"There is no letter eight."
I know, which is why I told you to type the NUMBER eight.
"... How is eight spelled?"

"You don't have to treat me like an idiot."
I'm sorry you feel that way.
[identity profile] dmsalem00.livejournal.com
There's a RAMPANT new virus sweeping corporate computers, and it's doing immeasurable damage to people's productivity, and causing much consternation among IT departments.

I've encountered it three times in the past two days(and I'm not corporate support, I'm **** tech support for ALL computers sold to business/government).

It seems this virus enters through the end-users fingertips(or possibly optic nerves, if airborne), and cause them to reboot the computer, enter the BIOS, and enable a password lock on the system.

Which they promptly forget.

I "advised" (read: I can't really advise this, but it may help if..) to pull the PSWD clip off of the jumpers and leave them off, thereby permanently disabling the system passwords.

I'm sure McAfee or Norton will come out with a patch for this virus eventually...
[identity profile] klytus.livejournal.com
I get a call from this user who can't access the network with her high speed connection.

Read only if you enjoy tragicomidy )

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