geekgrrl-ca.livejournal.comI do support for a multinational hardware company.
Support is 24/7 how ever the warehouse is 8-4:30 M-F
Today I get a call at 5:00pm (it's also Friday) from an irate lady who expects me to ship out the part that she ordered on Monday and was to be delivered Wednesday. How I'm supposed to do this is beyond me as I'm north of Lake Ontario and the warehouse is somewhere in TN. Not to mention our contract with the shipping company is for business days ONLY.
I made her happy by attempting to find her a loaner from a store. The store didn't have any but she was happy I tried.