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Oct. 4th, 2004
Educational one
Oct. 4th, 2004 11:07 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
byh.livejournal.comIt happened two years before but still it is the most interesting case I've ever seen. I was in tech dept of one factory, one of the local defense leaders - which only added the fun.
One day we had to install a few surge suppressors. After we received them we decided that the most users are advanced enough to plug them in themselves so we just gave them the devices. And then one of them calls. "You know, the surge suppressor is broken. When I turn it on it just shorts the power!" Oh, we think. Looks like there are people who are able to design circuits for MiG engine but can't figure how to use a damn surge filter. So we go there and look. And we connect the suppressor again, commenting each thing we do. The user mumbles something about "but it is broken!" which, of course, doesn't stop us from pushing the button. Then there is a loud click and about thirty computers and one kettle go down. No doubt - the damn thing does short the power.
We test the device, take it apart and see that it was assembled incorrectly. So we take it back to the shop. As we explain things to the manager he smiles. We clearly read in his eyes: "Goddamned stupid customers. Can't figure how to use the simplest device one can think of.". He takes the suppressor and asks us to wait. "Hey" - we say - "do not turn it on! It really does short power inputs." He smiles and leaves to "staff only" door.
The lights in the shop go off.
Lots of swearings. Especially from another manager who was busy installing OS for a customer. Without an UPS of course.
You know, sometimes you should listen to them.
One day we had to install a few surge suppressors. After we received them we decided that the most users are advanced enough to plug them in themselves so we just gave them the devices. And then one of them calls. "You know, the surge suppressor is broken. When I turn it on it just shorts the power!" Oh, we think. Looks like there are people who are able to design circuits for MiG engine but can't figure how to use a damn surge filter. So we go there and look. And we connect the suppressor again, commenting each thing we do. The user mumbles something about "but it is broken!" which, of course, doesn't stop us from pushing the button. Then there is a loud click and about thirty computers and one kettle go down. No doubt - the damn thing does short the power.
We test the device, take it apart and see that it was assembled incorrectly. So we take it back to the shop. As we explain things to the manager he smiles. We clearly read in his eyes: "Goddamned stupid customers. Can't figure how to use the simplest device one can think of.". He takes the suppressor and asks us to wait. "Hey" - we say - "do not turn it on! It really does short power inputs." He smiles and leaves to "staff only" door.
The lights in the shop go off.
Lots of swearings. Especially from another manager who was busy installing OS for a customer. Without an UPS of course.
You know, sometimes you should listen to them.
zig-mover.livejournal.comI just had someone get pissed at me because I wouldn't give her a refund. Their DSL line is all set up, and would work fine if it weren't for what looks like a short on the internal wiring. User claims she won't pay an activation fee for a service she never even used. My argument was that the service was working fine on our end, and it was her responsibility to repair her wiring.
My question to you: should the $99 activation fee be waived, as well as the first months' charge for the service? What are your company policy or personal views?
My question to you: should the $99 activation fee be waived, as well as the first months' charge for the service? What are your company policy or personal views?
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