(no subject)

[haize.livejournal.com]

(call log notes from a call I had on friday)

* Customer indicates his friend gave him (OS UPDATE) on a disk because it would be faster then downloading it via his dialup connection.
* Customer indicates he copied the update to his computer but it still says (VERSION BEFORE OS UPDATE).
* Asked customer if he had run update; customer told me not to talk to him like he didn't know what he was doing. Customer pointed out (OS UPDATE) file on his desktop as proof that he got it installed.
* Advised customer to double click on update file. Customer indicates new screen came up that he'd never seen before. Advised customer to wait until it had finished and then restart, and then check his OS version.
* Customer disconnected call.

At a complete loss....

[taleya.livejournal.com]

How the hell do you get it into a users head regarding spam? This woman thinks that every single piece of spam is sent directly and solely to her. (I've already had to disabuse her of the notion that she was receiving these emails from her ex)

I've tried explaining spam. I've tried explaining how to implement some simple fixes to limit it. I've even tried suffocating myself with my own seat cushion in a desperate attempt to escape this woman. But no, she willy nilly signs up for everything and anything and then WHINES AT ME FOR FOURTY EMAILS ABOUT GETTING SPAM.

IT's not sinking in! It's just not bloody sinking in!!

See this following email? It makes sense as a first enquiry. This email however follows SIX MONTHS OF CORRESPONDANCE telling her WHAT spam is HOW it comes and dear GOD I wish this woman lived near here so I could beat her with my goddamn keyboard until the gurgling sounds cease...

Dear XXX

I wish to report and Complain about the following person who is SPAMMING YOUR
Customers, including myself.

I'd like it explained to me how come it appears that our Email addresses at [ISP]
seem unsecure? This person and many others spam us regularly, although I have
installed SpamCop now. I would also like [ISP] to Investigate the person, since it's
now legal to fine and charge them. I understand they may not be a [ISP] Customer but
it's ridiculous these spammers get our info so easily.


How do you beat it into someone like this?? I'm tempted just to set up a route so all her mail goes straight into oblivion...