Another day, another luser...

[taleya.livejournal.com]

This email to our support box cracked me up, thought I'd share...

Hi

for the 256k line broadband, how is a 56k modem going to make use of this speed?
The fastest available modem is a 56k

Does this mean that we home users have extra speed on the line that we cannot make
use off unless we change our modem to a router?

lusername

Add Hardware Wizard

[mrsvickie.livejournal.com]

Hello American Dumbasses...

Customer - "Wow, Okay I have Add New Harderware popping up. There's lots of pop-ups. Wow this thing is clicking fast..."
Me - "Okay what do you have on your screen..."
Customer interupted
Customer - "What's going on?!?"
Me - "What do you have on your screen?"
Customer - "Nothing"
Me - "Are you back to your desktop?"
Customer - "Yes. All my icons are up"
Me - "Alright, we need to take a look into your device manager because it's possible that your modem is not installed."
Me - "Okay, right click on my computer and select properties"
Customer - "Right click or left?"
Customer asked this every time I told him to click on something afterwards

There was conflicts with his cable modem in the device manager of course
We removed the device of course and started up the AHW.

Customer - "Wow this is clicking so fast"
Me - "What do you have on your screen now?"
Customer - "nothing"
Me - "Okay, so we need to look into your device manager to see if it installed correctly"

Thank GOD that they were installed correctly.
I REALLY hate it when people are click happy. This call was 35 minutes too long.