dmsalem00.livejournal.comAnyone on here work for AOL? If so, I wanna know.
Maybe you can explain to me why, every time a customer can't connect to AOL, they get referred back to MY company?
No, it's not b/c of a problem with the computer. And I'll run the customer through EVERYTHING before I refer them back to you, AOL. And I'll tell them WHY it's not a problem with our system. And I'll tell them WHAT to tell AOL when they talk to them again.
And no, it's not just an isolated incident. Someone's got a Dell? Refer them back to my company. Someone's got an HP? Refer them back to my company. Someone's got a Compaq? Refer them back to my company. Someone's got a Gateway? Ditto.
IT'S NOT MY RESPONSIBILITY TO FIX AOL'S INTERNET CONNECTIVITY ISSUES, ESPECIALLY WHEN IT'S NOT A COMPUTER BUILT BY *MY* COMPANY.
Someone explain this logic to me?