The Joys Of Electronic Response... Real Time? Hell No!

[wo1verine.livejournal.com]

So you know you have a four day weekend because it was the US Thanksgiving (thursday and friday off) and then the weekend where the office is closed. And you start answering technical support e-mails that were clearly marked when submitted that a response may take 48+ business hours and you get the following e-mail:

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(blah blah blah.... boring stuff removed)

I cannot see the material on the cd-r. I have a training secessionn at 4PM! Help!
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What part of the 48 business hours did you not understand? Shrug....

Wait 10 seconds...

[miguelitof.livejournal.com]

OH MY GOD!!!  How difficult is the following direction: "Wait 10 seconds and then turn the computer back on." There's no need for discussion, no need to keep asking, "Should I turn it back on now?" It's a very simple concept: count to 10, then turn the computer back on.

If you cannot follow simple directions, DON'T CALL ME!

Okay, someone wanna tell me how to answer this one?

[wo1verine.livejournal.com]

ALL YOU PEOPLE HAVE TO DO IS RESET THE COMPUTERAND STOP SENDING THE
WORDS :THE CAPS BUTTON IS ITS NOT.EVEN AFTER I CHANGE THE
PASSWORD IT SHOULD LET ME IN FOR ANY BUT IT STOPS ME FROM
GETTING IN.ALL I WANT ARE THE FOR THE UNIT THAT I HAVE NOW.
LAST TIME I HAD WITH A ITEM THAT I HAVE THE SAME PROBLEM
..WHEN YOUR COMPUTER WAS RESET I HAD NO PROBLEM AFTER.JUST RESET THE
COMPUTER AND TELL ME THEN.

Anyone?