(no subject)

[zig-mover.livejournal.com]

Which operating system are you on?

A futile attempt at begining every tech support diagnosis, 95% of the customers don't understand what this means. When this happens, I try asking what version of Windows they're running.

It's probably been discussed in here before, the kind of ridiculous answers people give to this question. Windows 97, Dell, Microsoft, and DSL are all common answers.

The point of this post: when I fail on my first query to find out the operating system, and try asking what version of Windows they're running, you wouldn't believe how upset people get at my assuming they're running Windows. I'm on a Mac, they'll scoff, it's much better than Windows. Alright, so what version of the Mac OS are you running? Umm.. err.. iMac.

Even worse are the people who say, Windows? M$ sucks! I run Linux! It's free, stable, and is going to put M$ out of business! Alright, so what flavor of Linux are you running? Umm. err. I don't know. Well, do you have Redhat, Slackware, Debian? Any of those ringing a bell? Err, I don't know, I don't really know how to use it

Maybe you should go back to Windows.

OK, so here's the point: What's the best way to find out what OS the asshat is running, without offending anyone? It seems to be the Mac users that have the biggest problem, but the Linux users who only use it to be hip are a close second.

What do you guys think?

Unnngh....

[masonstone.livejournal.com]

My god... People are just stupid.

I can't believe some of these idiots that call here. Don't know their username, don't know what type of computer they have... Some of them don't even know their phone number. I just have a couple rules that should be mandatory for internet service.

1. A customer should be required to know what type of computer they have


2. A customer should know which operating system said computer runs


3. A customer should know their own phone number


4. A Customer should write down both the username and the password.

Failure to comply with these should be grounds for immediate service termination. Do not pause, do not pass go and do not bug me ever again!

(no subject)

[daerlyn.livejournal.com]

So, thankfully, I'm not working for an internet help desk anymore. I'm now a systems clerk for a distribution centre. Unfortunately, this means that people inside the warehouse who have dumb questions will walk up to my desk.

Case in point:

Starfish in Charge of Receiving Dept.: "My printer isn't printing."
Me: "What is it doing?"
SiCoRD: "The power light is blinking and I can't reset it."
I walk over to SiCoRD's desk and look at the printer, it's a little HP somthing or other, and none of the buttons are marked, but sure enough, the one we will assume is the power button, since it's on top, is blinking.
SiCoRD:"When you press it, nothing happens."
I reach down, unplug the printer, then plug it back in, and try to print his doc.

Sure enough . . .


Ah, the wonders of technology.