(no subject)

[trenthamfamily.livejournal.com]

It's Customer Service Week.

We've been given buttons to wear that say "Service With a Smile".

There are games and we're supposed to answer our phones with "Happy Customer Service Week! This is ______ how may I help you?" and if we don't and someone catches us, we have to give up our buttons.

As soon as I read this, I stood up and gave my button away for "preventive maintenance" and my team lead laughed. I think everyone (including quietexpression that put all this work into the Customer Service week has done a great job but for some reason, I'm in a very non amused state this week. My boss said I left my sense of humor at home. I think I did too with the way this week has been going. Not bad but not great either. I'm just moody today and don't want to take it out on anyone.

Phone ringing...dare I answer it in the monotone voice with the intro? Nah, one thing I like about working for this stuck up contract is that they won't let us answer the phones all happy like or say anything about Happy Customer Service Week. Score one point for the customer!

Compliments of the BOFH site...

[trenthamfamily.livejournal.com]

Crossposted so I'll cut it:

( Read more... )

Think too much

[hoffman-log.livejournal.com]

I was sitting at work today and thinking to myself...

"Almost 99% of the time there's a problem, it's not with the device, it's with the user..."

[long contemplative pause]

"...Why are we called 'Tech Support' and not 'User Support'?"

_MaH

Bugger

[agentz.livejournal.com]

We're going through yet another reorganization. We have a new manager - he's replaced three people with the new post of ops manager.

He's only been in post less than a week and he's already making his presence felt. I have a feeling this is going to be a huge culture shock for us.....

(story relayed third hand so I don't know how accurate it is, but have no reason to disbelieve it)

My line manager was at a meeting with our service desk manager yesterday when the new ops manager (like now everyones boss) came in and interrupted, just wanting to ask the SD manager a couple of quick questions.

One of the questions was "Whats your minimum staffing level on the phones?" and he was told that at any one time there should be three people doing first line stuff. At that the ops manager toddled back to his office.

Five minutes later the internal direct-dial line of one of the service-desk analysts goes and its the ops manager - he asked the analyst to pop along to his office for a moment as he had a quick question for them. So across the floor she goes to his office and gets the question:

"why are you here? I thought there was supposed to be three people on the phones? When I was in the office five minutes ago there were only three staff on the phones so if you're here there must only be two staff. get back to your desk".

Fortunately for her, there was actually three people in the office at that point - one of the other staffers had just come back from a visit to the firesafe in the basement with the next batch of backup tapes so it turned out to be a case of two fingers up to the ops manager, but what a bastard. We're just soooo not used to underhand tactics like that being a public sector organization and all!

My line manager is meeting with him tomorrow so we'll see what surprises Friday brings.