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techrecoveryWe're going through yet another reorganization. We have a new manager - he's replaced three people with the new post of ops manager.
He's only been in post less than a week and he's already making his presence felt. I have a feeling this is going to be a huge culture shock for us.....
(story relayed third hand so I don't know how accurate it is, but have no reason to disbelieve it)
My line manager was at a meeting with our service desk manager yesterday when the new ops manager (like now everyones boss) came in and interrupted, just wanting to ask the SD manager a couple of quick questions.
One of the questions was "Whats your minimum staffing level on the phones?" and he was told that at any one time there should be three people doing first line stuff. At that the ops manager toddled back to his office.
Five minutes later the internal direct-dial line of one of the service-desk analysts goes and its the ops manager - he asked the analyst to pop along to his office for a moment as he had a quick question for them. So across the floor she goes to his office and gets the question:
"why are you here? I thought there was supposed to be three people on the phones? When I was in the office five minutes ago there were only three staff on the phones so if you're here there must only be two staff. get back to your desk".
Fortunately for her, there was actually three people in the office at that point - one of the other staffers had just come back from a visit to the firesafe in the basement with the next batch of backup tapes so it turned out to be a case of two fingers up to the ops manager, but what a bastard. We're just soooo not used to underhand tactics like that being a public sector organization and all!
My line manager is meeting with him tomorrow so we'll see what surprises Friday brings.
He's only been in post less than a week and he's already making his presence felt. I have a feeling this is going to be a huge culture shock for us.....
(story relayed third hand so I don't know how accurate it is, but have no reason to disbelieve it)
My line manager was at a meeting with our service desk manager yesterday when the new ops manager (like now everyones boss) came in and interrupted, just wanting to ask the SD manager a couple of quick questions.
One of the questions was "Whats your minimum staffing level on the phones?" and he was told that at any one time there should be three people doing first line stuff. At that the ops manager toddled back to his office.
Five minutes later the internal direct-dial line of one of the service-desk analysts goes and its the ops manager - he asked the analyst to pop along to his office for a moment as he had a quick question for them. So across the floor she goes to his office and gets the question:
"why are you here? I thought there was supposed to be three people on the phones? When I was in the office five minutes ago there were only three staff on the phones so if you're here there must only be two staff. get back to your desk".
Fortunately for her, there was actually three people in the office at that point - one of the other staffers had just come back from a visit to the firesafe in the basement with the next batch of backup tapes so it turned out to be a case of two fingers up to the ops manager, but what a bastard. We're just soooo not used to underhand tactics like that being a public sector organization and all!
My line manager is meeting with him tomorrow so we'll see what surprises Friday brings.
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Date: 2003-10-08 01:28 pm (UTC)Our small call center is about to be "in-sourced" as we're told, so the buzz is similar here, although no one has moved in to take over yet..
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Date: 2003-10-08 03:08 pm (UTC)no subject
Date: 2003-10-08 08:16 pm (UTC)I wouldn't be one to put up with that shit.
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Date: 2003-10-08 08:18 pm (UTC)no subject
Date: 2003-10-09 04:39 am (UTC)When the boss calls you to his office, you go.
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Date: 2003-10-09 03:46 pm (UTC)I know my line manager got back from his meeting with the Ops Manager just after 6pm. I only managed to catch a few words with him about it and he didn't sound best happy. I'm in at 8am tomorrow so I'll grab him as soon as he comes in for a chat about it. Only slight problem is that my manager is on holiday for the next week so I'm the one who has to deal with all the inevitable crud thats gonna be flying around.
I've been hitting google pretty hard this evening - our new ops manager has been in a lot of positions in the last 25 years or so, and I've found a fair number of the projects he's been involved in have gone tits-up within three months of his leaving (including some fairly well known problems at the London Stock Exchange) and the odd company or two that has gone into receivership after he left. Not that I'm saying these things were directly related to him of course!
We're a public-sector (local government) organisation as I said, so at least in theory our jobs are currently safe as my employer currently has a no-redundancy policy. Mind you, out of the team of 21 I work in there are currently eight staffers actively and vocally searching for new employment, but the market is crap right now.
Next week is gonna be the week from hell, but hey, at least there's a weekend at the end of it!