(no subject)

[daerlyn.livejournal.com]

Okay. When you call to cancel, don't not have your account number, username OR know whether the account is under your name or your wife's, and then complain at me about how hard we make it to cancel.

scream scream

[belovedcrown.livejournal.com]

The mail server crashed Friday morning. We rebuilt it from scratch while receiving complaints constantly that people wanted their mail NOW or they were going to sue. Sue! over email!

We finished the rebuild at 11am and rolled out the new server. Then, when we thought it was over, swarms of angry letters regarding lost email. Seems many customers were not downloading their mail as they are supposed to [it is a POP3 server after all] but leaving it on the server and logging in just with webmail to read it. Because they were sooooo angry, we did everything we could to recover the data from the RAID5 array that foobarred and put that email up on another mail server so they could get the recovered mail. Still not happy! They are furious over the 25 max recipient limit we have instituted on outgoing emails [because some clients were abusing the server and sending to 100's of bcc's.]

Calgon....take me away....far far away..to a sandy beach and warm water and malibu rum...

can it get any worse?!

[belovedcrown.livejournal.com]

and now gnaps.com has a router down...so the rest of the world is cut off from us....6000+ angry customers and counting..

looks like we will have to temporarily reroute around gnaps.