GR-fucking-ARR

[ckenshol.livejournal.com]

It's going to be a really bad bad day. The day after a holiday usually is. But the dickhead manager that NO ONE likes, in fact he used to be my manager till we all rebelled against him and they transfered his ass around, well he is now the manager of Customer Service. And he decides since they are slammed that he will pull *4* of my techs off the phones and move them to Customer Service. Now my supervisor is in meetings and he outranks us. This pisses me off. We have 12 calls holding at an hour. And he still pulls my techs away. I mean, if you were calling to get your equipment fixed or a problem solved... what would you rather do? Get through to customer service really quick and get registered for tech support and then wait an hour - hour and a half for technical support? or wait 20 minutes for customer service (and be told on the hold line that you can do all customer service shit on the web) and then not have to wait for tech support? I mean.... this IS a technical support center. But that stupid fucking idiot manager cares only about how HIS stats, and not how the actual service goes.

I'm gonna kill him, I really am.

It's Magic!

[dhopp.livejournal.com]

A Customer just brought her laptop in.

"Nothing works on it, ICQ doesn't come up, I can't right click on anything"

(heaven forbid ICQ doesn't work).

Anyway, I let the laptop restore from the hard disk and I hit ctrl-alt-del twice to reboot the machine (wouldn't reboot normally). It reboots and everything works fine.

Cust: How did you do that?
Me: It's magic mam.

Tee Hee

[liquidmercurial.livejournal.com]

Before I get to the story I have to say that I am the only chick on the Macintosh team here. I am probably 1 out of 3-5 chicks total that take Mac calls from any of our call centers.... So knowing that here we go:

I get this guy on the phone who is having problems with his email. Okay the problem he's having sounds more like the mail on the server has one large message and has constipated it. So I ask for his password to check the server. **Now remember, his odds for getting a chick on the phone are about 2,000 to 1 and he got me** He responds with "clitoris." I was thinking "How embarrassing for him."

BUT I go to type it in, and I know how to spell clitoris. I'm not an idiot. I have one neener neener. And it keeps getting an error. Well, luckily I can view the last 2 characters of his password. It was showing ******us. US!?!? This guy can't even spell clitoris. UGH.... Oh, and btw, all of his email was porn shite too.